Ulana L. Email & Phone Number

Glenview, Il, Us

Glenview, Illinois, United States

• Operations manager of Urology Practice, consisting of 12 surgeons and 25+ staff across 4 locations• Launch, implement and manage new services in Division, comprising of 10 new procedures since 2019• Work closely with Director and Division Head on budget needs, growth initiatives and standardizing practices• Proposed creative idea for recruitment opportunity, resulting in bridging new locations for Urology, by actively listening to candidate and Division leadership needs• Spear headed new operations at Lakeview site while onboarding and overseeing training of 14 team members and 4 surgeons last year• Implemented same day/walk-in Urology clinic to address high volume urgent referrals, assisting over 1000 patients to date• Successfully completed two major supply conversion projects improving patient care and team member satisfaction • Investigate, address and track patient escalations and complaints, averaging 470 annually • Continually coach team members in crucial conversations with peers and physicians• Lead weekly team huddle and deliver physician presentation quarterly at Division meetings on patient engagement and loyalty• Worked with multi-department team to improve quality standards in handling of chemo classified medication, while ensuring team buy-in for this difficult process change• Chosen by Vice President of Surgery to collaborate with Flare health leader, tracking referral issues across Medical Group. Report information and suggestions back to Vice President• Collaborate with Medical Group leaders as member of compliance committee, visiting various practice locations to ensure quality standards are maintained

Rosemont, Il

Bloomington/Normal, Illinois Area

Bloomington/Normal, Illinois Area

Bloomington/Normal, Illinois Area