Business Support Specialist
CurrentProviding application troubleshooting and support across web portal and mobile app users.Monitoring and managing queues of service desk issues reported by web portal users.Building trust and positive working relationships with users of the system Liaising with development teams and external vendors to see issues resolved.Testing fixes to issues and ensuring that end-user problems are completely solved.Documenting user guides and feature summariesContributing to continuous improvement practices amongst the Product team