Ulises Maldonado Email and Phone Number

• Knowledgeable in Microsoft 365 admin center (Including Exchange, SharePoint, Entra, & Intune)• Experienced in the mass deployment of scripts (including JSON files through the use of RMM tools)• Efficient in the configuration of PC & laptop hardware and software including windows 10 & 11 operating systems• Experienced in the planning, configuration, and, maintenance of backup & disaster recovery solutions involving cloud based virtual machines & on premise servers• Skilled in the configuration, maintenance, & troubleshooting of Meraki wired & wireless hardware through networking solutions• Efficient in the resolution of 200+ endpoint software issues with the use of RMM tools in specific areas of EDR (endpoint detection & response)• Skilled in the planning, configuration, & maintenance of patch management processes, including the denial & approval of patches to ensure an up-to-date environment

• Managed the deployment & physical hardware maintenance of 200+ chromebooks• Conducted troubleshooting procedures with a variety of printing, software, & hardware issues• Documented all issues and generated reports as per the present & most common problems• ZenDesk Proficient• Google Admin Experienced

• Maintenance of Active Directory Objects with the goal of having a better distribution and management of technological equipment in COVID-19 vaccination sites.• Assisted in ticketing requests involving the installation of machine hardware & software including Bit-locker configurations.