• Manage and administer 2 offices with Labtec ConnectWise Automate• Manage and administer Office 365 accounts creation, deletion, and licensing.• Manage and administer Active directory accounts creation and deletions.• Manage and administer Adobe Acrobat accounts creation, deletion, and licensing.• Manage and administer Spam filter Proofpoint.• Manage and administer all company phones with Hexnode MDM.• Manage and administer QuickBooks T-Sheets accounts creation and… Show more • Manage and administer 2 offices with Labtec ConnectWise Automate• Manage and administer Office 365 accounts creation, deletion, and licensing.• Manage and administer Active directory accounts creation and deletions.• Manage and administer Adobe Acrobat accounts creation, deletion, and licensing.• Manage and administer Spam filter Proofpoint.• Manage and administer all company phones with Hexnode MDM.• Manage and administer QuickBooks T-Sheets accounts creation and deletion.• Upgraded all PCs and Laptops to Windows 10 Pro. Provide IT support for all applications Outlook, Adobe Pro, QuickBooks, Anti-Virus Webroot.• Provide IT support for all hardware issues, PCs and Laptops Ubiquiti Switches, Wireless access points, Scanners, Printers, and Faxes Show less

• Provide technical support to Novartis Business Services Information Technology – End User Experience. users primarily in the area of front-end devices and maintain user’s satisfaction with their IT working environment.• Initiative of team process improvement and services improvement• Utilized Service Now Help Desk Ticketing System to manage tickets to full resolution.• Support and troubleshoot all business Core application, Microsoft Outlook, Skype, MS Teams, Cisco Jabber, McAfee… Show more • Provide technical support to Novartis Business Services Information Technology – End User Experience. users primarily in the area of front-end devices and maintain user’s satisfaction with their IT working environment.• Initiative of team process improvement and services improvement• Utilized Service Now Help Desk Ticketing System to manage tickets to full resolution.• Support and troubleshoot all business Core application, Microsoft Outlook, Skype, MS Teams, Cisco Jabber, McAfee Antivirus.• Managing & Maintaining deployments and refreshes all laptops and workstations are always running with latest updates.• Assisted Global Help desk with Skype Chat Support software• Utilized Bomgar remote software in order to resolve customer questions and issues.• Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests.• Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis. Show less

Responsible for maintaining and managing datacenter infrastructure. Network engineer of a Windows 2008 and 2012 network. Responsible for maintaining and managing main bank's branch and five remote Branches. Design and configure network infrastructure utilizing VMware virtualization (5.5 to 6.0). Responsible for all network security including remediation of vulnerabilities found for all network devices identified by external and internal penetration tests. Manage and administer HP SANs. Manage… Show more Responsible for maintaining and managing datacenter infrastructure. Network engineer of a Windows 2008 and 2012 network. Responsible for maintaining and managing main bank's branch and five remote Branches. Design and configure network infrastructure utilizing VMware virtualization (5.5 to 6.0). Responsible for all network security including remediation of vulnerabilities found for all network devices identified by external and internal penetration tests. Manage and administer HP SANs. Manage all network MPLS circuits from datacenter to all bank's branches. Manage and administer Microsoft Office 365 for the bank's enterprise. Manage and administer four SonicWall firewalls including content filtering. Implement load balancing and failover for the two internet circuits at the main branch for optimal internet efficiency. Responsible for providing management monthly reports for all systems as required by the U.S Department of the Treasury (OCC). Participate in IT committee and present reports to bank's president, CFO, and business management on a quarterly basis. Implement cloud-based solution to monitor and report all servers and workstations. Implement anti-virus and patch management solutions utilizing Kaspersky Endpoint Security for Business. Manage and administer all bank's backup solutions utilizing Unitrends appliance backup systems and CTera backup systems. Assist IT specialists with new software rollouts including Office 2016 and TeamViewer. Assist internal end-users with core business applications, including Fiserv technologies. Show less

Managed and maintained datacenter infrastructure. Managed a Windows 2008 network. Migrated the existing Windows 2003 network to Windows 2008, including GroupWise to Exchange 2007. Designed and configured network infrastructure utilizing VMware virtualization (upgraded from vSphere 4.1 to 5.1 to 5.5), Cisco switches, fiber-optic backbone, T1 interoffice circuits, and DS3 internet connections. Managed and administered EMC and Dell SANs. Remote users were supported with Terminal Server solutions… Show more Managed and maintained datacenter infrastructure. Managed a Windows 2008 network. Migrated the existing Windows 2003 network to Windows 2008, including GroupWise to Exchange 2007. Designed and configured network infrastructure utilizing VMware virtualization (upgraded from vSphere 4.1 to 5.1 to 5.5), Cisco switches, fiber-optic backbone, T1 interoffice circuits, and DS3 internet connections. Managed and administered EMC and Dell SANs. Remote users were supported with Terminal Server solutions. Domain access and authentication to the intranet and extranet used enterprise certificate services. The database servers included SQL and Oracle. Internet connectivity was provided through WatchGuard firewalls. The desktops were migrated from Windows XP to Windows 7. Workstation operating system, software installation, and updates were automated with Acronis disk imaging. Windows Server Update Services were used for patch distribution. Managed and maintained 350 Wyse terminals. Antivirus control utilized corporate products from Kaspersky. Managed and maintained Interactive Intelligence phone system. Supported over 450 users utilizing Manage Engine help desk software. Show less