Ulises Duran Email & Phone Number

Chowchilla, California, United States

Main representative for 3,000+ Incarcerated individuals at the Valley State Prison. Provided instructional technology support and excellent customer service at the facility. Coordinated and scheduled to meet with the incarcerated individuals to troubleshoot and resolve their issues. Provided support remotely and on-site at sister sites when needed. Diffused difficult situations, and maintained composure and professionalism when working with upset inmates.Coordinated with the Sergeant of the Receive and Release department to distribute 500 tablets within 4 hours. Utilize Viapath’s ticket system database to troubleshoot, respond, and resolve on average 60 requests on a daily basis.Performed minor tablet repairs, administering, testing, and deployed tablets, while creating weekly inventory documentation.Replace inmate’s broken peripherals, such as earphones and chargers.Retrieve defective tablet(s), test/ inspect spare or used equipment for defects or any damage

Colorwave is a non-profit organization that focuses on closing the racial gap and making the innovation economy more equitable and inclusive to Black, Latine, and Native American professionals at where ever stage they may be in their careers. As a Fellow, I am part of an 8-week program that focuses on understanding the world of startups, the innovation economy, venture capital, and given the opportunity to join speaking events with alumni, venture capital firms, investors, and people who created their own start-up companies.

California, United States

Managed shifts, delegated, led a team of 5+ employees per shift to meet speed time requirements for a successful shift and trained new hires. Take daily inventory counts at the beginning and end of my shift to ensure no product was being wasted.Communicated effectively with customers, solved their issues while providing excellent customer service, and managed conflicts between employees or between employees and customers. Adapted and moved around employees to prevent bottlenecking to ensure orders were made fast and efficiently while keeping food freshly made.Drive sales by upselling products/items to keep our labor metric at a lower than 20%.Maintained the cleanliness of the entire store and delegated certain tasks so the whole store was kept clean throughout the dayFood and Service Champion duties were also included in the Shift Manager Position when needed.

Merced, California, United States

Represented the IT department as a whole as the first line of contact with clients. Helped with responding to concerns, work tickets, and client requests in a timely mannerMaintained the computer systems and tablets for 10+ sites across the county of Merced. This involved repairing defective computers/laptops, re-installing Operating Systems, installing MCOE-compliant software for remote desktop connection, etcProvided technical support to end users in using computer hardware and software.Assisted with deletions for electronics, and extracting desired hardware

San Jose, California, United States

Oversaw the education of 5 mentees in regard to essential computer science concepts through Scratch.Supported and instructed students on computer technology and taught them how to use the website ScratchTroubleshot mentees’ issues and questions on Scratch, and debugged their codes.Engaged and collaborated with peers to create presentation materials that were hands-on and covered variables, lists, and conditions.Responsible for tracking progress and comprehension of these topics

Associate Of Science - As, Computer Science And Mathematics

Industrial And Systems Engineering