UTILITY SPECIALIST07/2016-CurrentAssist in areas of Data Quality, Support, and Production with an emphasis on reviewing records and spread sheets, to ensure collected data is complete and accurate. When needed, train others new to management on the inner workings and technical aspects needed to properly execute new role. Assist production when needed.TEAM LEAD01/2015-07/2016Assist team supervisor with all tasks related to production. Review and run project related reports to help target contact groups that will yield results for agents. Review Data Collection Specialist caseloads to ensure cases are assigned in a timely manner to guarantee individual production goals are met. Act in an interim supervisory role in team supervisor’s absence. Assist with production as needed.DATA COLLECTION SPECIALIST02/2014-01/2015Call appointed facilities and prompt for patient Medical and Billing records via appropriate HIPAA regulations. Once all appropriate procedures are followed during initial contact, would attempt to call back and collect pertinent information over the phone and entering information into computer, or have facility fax or mail records back to collect data requested.Abstract information sent to Research Operation Call Center by organizing, highlighting, and capturing all important information from hard copy records and entering information into computer.Organizing records within filing cabinets and file room to create a less cluttered easily accessible system.Retrieve files that are needed in production in timely and efficient manner to help the project meet and exceed goals.

Promote brand awareness for Marlboro products. Educate consumers on Marlboro.com Under limited supervision, execute program promotions at contracted venues.

Technical Support: Under limited supervision assist customers with technical issues related to phone or network capabilities. Educated about billing, products and services. Supervisory: Responsible for agents new to production floor directly from training classes. Provided them with the knowledge on how to practically apply the skill they learned in training as it directly correlates to their positions as technical support agents, as well as helping to establish guidelines and increase proficiency when meeting agent goals and metrics.

Greet guest. Educate menu items.Accurately take orders.Provide timely service.

Educate guest about vacation locations and details.Assist with online bookings.Follow up with booking arrangements. Troubleshoot any destination issues before guest depart.

Provide services: Waxing, Cuts, Color, Make up Services, corrective color services.Image Consultation (make overs) Product demonstration and recommendations.

Under limited supervision assist customers calling in regarding their mobile device, billing inquiries, product information. Mentoring new agents on the production floor and in training classes. Headed "Agent Round Table" discussion group, that addressed agent concerns and issues.