As being a Manager – I have been given responsibility for generate leads for new Sales of UPS, Batteries, Servo Stabilizers, Isolation Transformers & After sales service and service sales business.Job Responsibilities:o Responsible to Manage Sales & Service operations.o Responsible for generate new opportunity of business in market and achieve sales target of New UPS, Servo Stabilizers, Isolation Transformers sales.o Responsible for generate new service sales business like AMC, battery, spare parts sales.o Responsible for after sales service support to customers.o Responsible for service escalation,o Perform commissioning and testing of APC & Vertiv make 3Phase product range of UPS up to 600KVAo Attend breakdown service calls for APC & Vertiv make 3Phase UPS.

Job Responsibilities:o Responsible for service operationo Responsible for service sales business like AMC, battery, spare parts saleso Responsible to meet SLA for breakdown calls as well as P.M. of units under contract.o Responsible for service escalationo Plan monthly service activities to achieve 100% P.M. serviceso Give technical support to service team as an when required at siteo Perform Installation, commissioning and testing of APC-MGE 3Phase product range of UPS up to 600KVAo Attend breakdown service calls for APC-MGE 3Phase products

As being a Senior Engineer – Service I have been given Key responsibilities of Ahmedabad & Vadodara region Service OperationJob Responsibilities:o Customer Relationship Management:- Accountable for customer satisfaction through quality of service and precise communication Accountable for equipment safety and performance Accountable for selling service repairs Accountable for resolving customer complaintso Service Operations: Accountable for the end-users, the sites and the technician safety. Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations Accountable for the control of the field operations costso People Management / Leadership: Accountable for the performance of the assigned technicians Accountable for maintenance technician motivation and competence development.

As being a Sr. Field Service Engineer for Gujarat I have been given key responsibilities of 11 sales & service partners.Job Responsibilities:o Meeting business requirement and implementing support activity without having an escalation.o Accountable for ensuring SLA compliance through continuous monitoring of service levels.o Perform Installation, Start-up/Commissioning on APC-MGE Products up to 600 KVA UPS and insure operational test of the system, including unit transfer, battery discharge test.o Perform Preventive maintenance on UPS & Other APC-MGE products.o Perform Unscheduled Maintenance on all APC-MGE products.o Support customer 24X7 for critical equipment service.o Assist APC-MGE Service Partners in site visits & guide them to resolve the problem.o Properly document, label & return all defective parts utilized in the repair of APC-MGE equipment to the designated disposal/repair location.o Educate APC-MGE Customers on basic operation of their equipment.o Perform other duties as assigned.

As a Field Service Engineero Responsible for single phase & Three phase products of APC service support & Service delivery.o Handled major clients like L & T, Vodafone, Times Of India, Wipro, TCS, Reliance Industries Ltd, Apollo & wockhardt Hospitals… etc.o Carried out 24/7 * 365 days supports to Enterprise customers.o Responsible for motivating Service & Chanel Partner’s Engineers & team thru providing training.o Maintained the customers with higher level of satisfaction.o Conducting monthly performance review meeting at all the sites with customers.

Job Responsibilities: o Responsible for the maintenance, service, repair & installation of APC make products.o Responsible for PM & unscheduled service maintenance.o Responsible for AMC, Out of warranty parts, battery business.o Coordinate about problems related to maintenance of equipment with technical support teamo Day to day reporting of service calls & business activities.o Escalate & update service issue with technical team of APC.

Job Responsibilities as a Associate Customer Engineer: o Perform Installation/commissioning of APC Make UPS up to 16KVA.o Perform Preventive maintenance & breakdown calls for APC Make UPS.o Repairing of Network & Canon Make Electronics Type writers, fax Machines & photo copier machines.o Responsible for AMC of APC, Network & Canon make Products.o Handling State Government customers, such like D.G.P.S., G.M.D.C., etc…