A leading value-based company dedicated to providing accessible and affordable high-quality work for everyone.

A business specializing in the import and export of perishable and agro products.

Remotely working from Dhaka, Bangladesh.• Trained and developed new sales team associates in products, selling techniques, and company procedures.• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.• Assisted call-in customers with questions and orders.• Calling authorized distributors, conducting surveys, benchmarking best practices, and analyzing information and applications.• Ensure all service entries are in the service management system.• Excellent communication skills over email, telephone, zoom conference, and text messages.

In charge of managing the company's relationships with its most significant customers. I was in charge of understanding the needs of long-term critical customers and securing their business:• Ensured HUD, VA, FNM, FMC, and other guidelines and procedures were followed in order to prepare properties for conveyance.• Giving proper guidelines to the field agent in Virginia, West Virginia, and Delaware as being the representative of those.• Coordinating with clients such as Mortgage Contracting Services (MCS), M&M Mortgage services, Service Link and etc. based in the USA.• Expanding the relationship with existing customers by continuously proposing solutions that meet their objectives.• Playing an integral role in new business pitches and holding responsibility for the effective on-boarding of new clients.• Acting as the key interface between the Clients, Field Agents, and all relevant divisions.• Liaising directly with clients, taking briefs, and developing user stories• Assisting with the maintenance and availability of applications, ensuring best code practice

My responsibility was to answer consumer calls and address any queries or problems they may have had. Managing numerous incoming and outgoing calls from and to consumers, listening to their requirements and problems, and offering useful answers:• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Compiled status and performance reports for team leaders to address company strengths and weaknesses.• Attended telephone skills and program information training sessions to boost aptitude.• Attempting to resolve all inquiries on first contact with the clients.• Dealing with a customer’s queries, requests, or orders.• Following up with customers by calling them back.• Accurately recording details of calls on logging software.• Having a professional and courteous manner at all times.• Taking ownership of all calls and queries answered.• Able to handle complex calls and situations.

 Establish internal network in domestic and globally to facilitate resolution of customer issues. Responsible relations for ongoing company mission statement and branding. Research and understand the territory to identify and establish business contacts with potential customers. Respond to all sales leads/key correspondence within identified timelines Communicate significant trends, rate changes and policies to assigned account. Co-ordinate with carries and others for schedule and rates. Strong sense of urgency, independent, creative and resourceful.