- Built customer operations team from zero to 6 team members from early recruitment to efficient team performance- Developed onboarding programme & led technical and subject-specific onboarding- Helped increase customer base grow threefold by setting up infrastructure for operations team, definition of quality & standards of procedures - Co-operation with engineering and product department to improve app & back-office tools

- Establishing efficient processes and a patient guidance system to ensure a seamless experience for both the patients and the personnel- Overseeing and coordinating personnel across rotating areas to maintain operational consistency- Analysis of End2End process to identify bottle necks, time gaps and potential pain points

• Project lead – successfully integrated company into Caritas structure & setting up management structures • Increased efficiency through establishing procedures to facilitate the transfer of accounting, administration and managerial accounting processes

• Reduced time spent on managerial accounting by 40% by streamlining processes & decreased the manager’s involvement by 75% by redistributing responsibilities and creating guidelines for employees• Averted closure of department after loss of management through taking over interim-management, crisis management including assessing, prioritising and solving the biggest challenges on-site• Closed 20.000 € financial gap and increased profitability by learning the management software and correcting mistakes • Ran workshops & held presentations – incl. developing materials and breaking down complex relevant topics for employees • Increased department’s revenue through identifying potential improvements such as setting up meetings for exchanges on best practices, optimization of cost structure and staff allocation• Co-founded fair-trade store, developed the business plan (incl. financial plan) and led the project from conceptualisation up to opening

• Market research – data entry and analysis (SPSS)• Translation of press releases and presentations

• Translation of German and English image descriptions• Promotion to head of translation team in 2009