Ulonda H. Email & Phone Number

Zaragoza, Es

Zaragoza, Es

• Manage high-profile portfolios which support various national and global entities.• Order to cash receivables management, set DSO reduction goals and provide monthly statistical reports.• Oversee cash posting applications to ensure bank transactions are reconciled for month-end close.• Create industry specific collection letter series and set up automated dunning communication.• Review & analyze of AR processes to implement receivables policy and procedures.

New York Metro, Us

• Manage high-volume $45M portfolio of 300-500 customer accounts under six different entities with invoice average of $10K each.• Created B2B collection letter series specific to client concrete industry.• Utilize Titan and QuickBooks Software platforms to manage accounts for this precast and prestressed concrete producer.

Denver, Co, Us

• Oversaw ongoing collection efforts by obtaining payment status and resolving billing disputes. • Identified researched, and resolved billing discrepancies, unapplied cash, and aged credit memos.• Escalated bad debt risk accounts for legal review and collection agency placement.• Utilized NetSuite and Zendesk platforms to manage accounts for this global HR company.

After years of managing teams and implementing processes to reduce bad debt risk, I made some changes in my career path in 2022. I decided to take a career break which allowed me time to assess my professional goals and redirect my leadership experience with a more focused and hands-on approach to project management AR related opportunities.

Houston, Tx, Us

• Manage global team of 24 remote employees for 17 business entities on a $37M new sales and renewals portfolio.• Actively lead, engage and develop the collections/accounts receivable team to manage daily/weekly/monthly goals to achieve quarterly and annual expectations. • Analyze, document, and implement policies from billing to legal escalation to reduce company-wide bad debt reserve.• Identify and coordinate resolution on acquisition issues, such as streamlining legacy platform processes; transferring historical documentation; phasing of new and old bank accounts; updating invoice and dunning templates.• Create statistical reports to monitor collection productivity, day sales outstanding, unapplied cash receipts, bank reconciliations, etc.• Provide expertise and insight in managing our internal customer’s working relationship by supporting areas to drive the analysis of root causes, the results of quality audits, solution design and process improvement.• Assess headcount needs, coordinate hiring, on-boarding, training and continuing professional development of team members.

Phoenix, Arizona, Us

• Directed a team of 11 collectors/account receivable members, and support peer supervisor teams of an additional 35 staff members.• Managed an $18M commercial clientele portfolio which includes broker, healthcare, educational, and government contracts.• Established daily, weekly, monthly goals and strategies.• Reviewed and quantified key performance indicators to establish new guidelines and expectations.• Responsible for all transactional functions, operational updates and existing procedures for credit adjustments and refunds. • Key decision-maker for departmental issues regarding maximized revenue consideration and settlement negotiations.• Cultivated and promoted new strategies to increase productivity of transactions within the Accounts Receivable adjustment team.• Monitored and advised effective collection practices to ensure reduction of DSO.

Houston, Tx, Us

Coordinated company collectors and accounting clerk by overseeing and approving all receivables duties of a 3.5M aging. Managed in-house and third party finance plans for all manufactured farm equipment. Supported accounts payable by validating the release of positive pay, warranties, rebates and commissions. Supervised and participated in the preparation of various financial statements and supporting documentation. Reconciled all cash, ACH/EFT and credit card deposits for bank reconciliations and financial reporting. Executed weekly, monthly and annual reports for inventory, billing and retail assessment. Initiated promissory notes and legal claims in county courts on delinquent accounts.

Proactively researched and collected on high profile delinquent accounts. Ensured adequate staffing and distribution of work, compliance with cash collection and recording procedures. Processed credit applications by pulling NACM credit reports, verifying trade references, approving or adjusting lines of credit. Ran accounts receivable and collection reports. Maintained communication with sales department to ensure reconciliation of pricing disputes and quotes. Participated in interview process for perspective employees.

Bachelor’S Degree, Business Administration In Business Management

Associate’S Degree, Associates In Arts, Business