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Ulrich Timan is listed as Helping North American SMBs optimize their business processes through IT software solutions at ConnectWise, a with 1425 employees, based in Pasig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ulrich Timan.
Ulrich Timan previously worked as Sales Trainer at Connectwise and Training Supervisor at Resultscx. Ulrich Timan holds Fine And Studio Arts from Kalayaan College.
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A results-oriented training professional with a proven record of rapid advancement. Skilled in boosting employee morale and enhancing performance through strategic behavioral management, thorough data analysis, and targeted coaching.
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Philippines
•Conducts case studies to find solutions for new-hire performance challenges•Supervises/Coaches newly hired employees during their training and nesting period.•Facilitates Sales Training.•Supplies ongoing training to support improved productivity standards of active teams. •Works closely with the leadership team to find and address process and soft-skill areas requiring improvement
Philippines
•Authored multiple learning materials to bridge operational performance gaps.-Call Handling Initiative: resulted in a 3% decrease in agent dead air frequency and a 1% NPS improvement.-Process initiative: developed and implemented process efficiency initiative in order creation which resulted in a 3% NPS improvement. •Managed new-hire employee retention.-Developed and implemented a strategy that led to a substantial decrease of 12% in the turnover rate.•Initiated various performance and developmental activities such as conducting learning sessions, staff monitoring, training observations, coaching, and feedback sessions.•Monitored and analyzed new hire training needs based on KPIs such as attrition, assessment scores, and satisfaction surveys and integrated findings in succeeding classes.•Conducted Training for Trainers and Supervisors for Operational success
Philippines
•Acted as a direct Subject Matter Expert/Consultant for the client's Instructional Design Team.•Supervised/Coached newly hired agents during the nesting period.•Stayed updated on operations via inbound calls and shared real-life best practices with classes.-Reached an overall average of 9.5 tNPS score.•Facilitated Communications and Product Training.•Conducted Operational Updates whenever needed.
Philippines
•Took inbound calls from USA’s Northeast division to troubleshoot internet, VoIP, and cable service.•Contributed to the overall improvement of the site's tNPS score.-Awarded multiple times for achieving the highest tNPS score site-wide.•Deescalated customer frustration.•Upsold additional service based on customer needs.
Other employees you can reach at connectwise.com. View company contacts for 1425 employees →
Scott Mcqueeney
Colleague at ConnectwiseClearwater, Florida, United States
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DM
Dipen Mavani
Colleague at ConnectwisePune, Maharashtra, India
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DP
Dmitriy Pridanov
Colleague at ConnectwiseGreater Tampa Bay Area, United States
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Christian Lopez
Colleague at ConnectwiseApollo Beach, Florida, United States
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GG
Gina Garcia
Colleague at ConnectwiseNational Capital Region, Philippines
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SY
Sachin Yadav
Colleague at ConnectwiseMumbai, Maharashtra, India
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SU
Sunil Upadhyay
Colleague at ConnectwiseMumbai, Maharashtra, India
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RA
Rami Altwam
Colleague at ConnectwiseUnited States
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KG
Kaustubh Gavankar
Colleague at ConnectwiseMumbai, Maharashtra, India
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TC
Ted Chacon
Colleague at ConnectwiseTampa, Florida, United States
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Quick answers generated from the profile data available on this page.
Ulrich Timan works for ConnectWise.
Ulrich Timan is listed as Helping North American SMBs optimize their business processes through IT software solutions at ConnectWise.
Ulrich Timan is based in Pasig, National Capital Region, Philippines while working with ConnectWise.
Ulrich Timan has worked for Connectwise and Resultscx.
Ulrich Timan's colleagues at ConnectWise include Scott Mcqueeney, Dipen Mavani, Dmitriy Pridanov, Christian Lopez, and Gina Garcia.
You can use AeroLeads to view verified contact signals for Ulrich Timan at ConnectWise, including work email, phone, and LinkedIn data when available.
Ulrich Timan holds Fine And Studio Arts from Kalayaan College.
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