Ulrich Timan
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Ulrich Timan Email & Phone Number

Helping North American SMBs optimize their business processes through IT software solutions at ConnectWise
Location: Pasig, National Capital Region, Philippines 4 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
ConnectWise
Role
Helping North American SMBs optimize their business processes through IT software solutions
Location
Pasig, National Capital Region, Philippines
Company size
1425 employees

Who is Ulrich Timan? Overview

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Quick answer

Ulrich Timan is listed as Helping North American SMBs optimize their business processes through IT software solutions at ConnectWise, a company with 1425 employees, based in Pasig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ulrich Timan.

Ulrich Timan previously worked as Sales Trainer at Connectwise and Training Supervisor at Resultscx. Ulrich Timan holds Fine And Studio Arts from Kalayaan College.

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ConnectWise

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Profile bio

About Ulrich Timan

A results-oriented training professional with a proven record of rapid advancement. Skilled in boosting employee morale and enhancing performance through strategic behavioral management, thorough data analysis, and targeted coaching.

Current workplace

Ulrich Timan's current company

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ConnectWise
Connectwise
Helping North American SMBs optimize their business processes through IT software solutions
tampa, florida, united states
Website
connectwise.com
Employees
1425
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4 roles

Ulrich Timan work experience

A career timeline built from the work history available for this profile.

Sales Trainer

Current
Connectwise

Philippines

  • Conducts case studies to find solutions for new-hire performance challenges
  • Supervises/Coaches newly hired employees during their training and nesting period.
  • Facilitates Sales Training.
  • Supplies ongoing training to support improved productivity standards of active teams.
  • Works closely with the leadership team to find and address process and soft-skill areas requiring improvement
May 2024 - Present

Training Supervisor

Resultscx

Philippines

  • Authored multiple learning materials to bridge operational performance gaps.-Call Handling Initiative: resulted in a 3% decrease in agent dead air frequency and a 1% NPS improvement.-Process initiative: developed and.
  • Managed new-hire employee retention.-Developed and implemented a strategy that led to a substantial decrease of 12% in the turnover rate.
  • Initiated various performance and developmental activities such as conducting learning sessions, staff monitoring, training observations, coaching, and feedback sessions.
  • Monitored and analyzed new hire training needs based on KPIs such as attrition, assessment scores, and satisfaction surveys and integrated findings in succeeding classes.
  • Conducted Training for Trainers and Supervisors for Operational success
Feb 2023 - Feb 2024

Corporate Trainer

Resultscx

Philippines

  • Acted as a direct Subject Matter Expert/Consultant for the client's Instructional Design Team.
  • Supervised/Coached newly hired agents during the nesting period.
  • Stayed updated on operations via inbound calls and shared real-life best practices with classes.-Reached an overall average of 9.5 tNPS score.
  • Facilitated Communications and Product Training.
  • Conducted Operational Updates whenever needed.
Nov 2021 - Feb 2023

Call Center Associate

Resultscx

Philippines

  • Took inbound calls from USA’s Northeast division to troubleshoot internet, VoIP, and cable service.
  • Contributed to the overall improvement of the site's tNPS score.-Awarded multiple times for achieving the highest tNPS score site-wide.
  • Deescalated customer frustration.
  • Upsold additional service based on customer needs.
Jan 2019 - Nov 2021
Team & coworkers

Colleagues at ConnectWise

Other employees you can reach at connectwise.com. View company contacts for 1425 employees →

HS Hena Soni Hena Soni Colleague at Connectwise Pune, Maharashtra, India, India View → MG Michael Galati Michael Galati Colleague at Connectwise New Port Richey, Florida, United States, United States View → ZL Zach Larrison Zach Larrison Colleague at Connectwise Papillion, Nebraska, United States, United States View → DR Darshan Rajadhyaksha Darshan Rajadhyaksha Colleague at Connectwise Pune, Maharashtra, India, India View → AB Andrea Borja Andrea Borja Colleague at Connectwise Kissimmee, Florida, United States, United States View → MJ Mahavir Jaiswal Mahavir Jaiswal Colleague at Connectwise Vasai, Maharashtra, India, India View → PT Peter Taveira Peter Taveira Colleague at Connectwise Randolph, Massachusetts, United States, United States View → RM Ria Mehra Ria Mehra Colleague at Connectwise Varanasi, Uttar Pradesh, India, India View → AD Angelo Discipulo Angelo Discipulo Colleague at Connectwise Rizal, Calabarzon, Philippines, Philippines View → AA Abdullah Abdul Islam Abdullah Abdul Islam Colleague at Connectwise Mumbai, Maharashtra, India, India View →
2 education records

Ulrich Timan education

FAQ

Frequently asked questions about Ulrich Timan

Quick answers generated from the profile data available on this page.

What company does Ulrich Timan work for?

Ulrich Timan works for ConnectWise.

What is Ulrich Timan's role at ConnectWise?

Ulrich Timan is listed as Helping North American SMBs optimize their business processes through IT software solutions at ConnectWise.

Where is Ulrich Timan based?

Ulrich Timan is based in Pasig, National Capital Region, Philippines while working with ConnectWise.

What companies has Ulrich Timan worked for?

Ulrich Timan has worked for Connectwise and Resultscx.

Who are Ulrich Timan's colleagues at ConnectWise?

Ulrich Timan's colleagues at ConnectWise include Hena Soni, Michael Galati, Zach Larrison, Darshan Rajadhyaksha, and Andrea Borja.

How can I contact Ulrich Timan?

You can use AeroLeads to view verified contact signals for Ulrich Timan at ConnectWise, including work email, phone, and LinkedIn data when available.

What schools did Ulrich Timan attend?

Ulrich Timan holds Fine And Studio Arts from Kalayaan College.

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