Ulrika Willerman Email & Phone Number

Brisbane, Australia

Responsible for operating cleaning contracts within commercial and the retail sector.

Brisbane, Australia

Auckland, New Zealand

Managing and responsible for the washroom management contract for 2 large Universities in Auckland.Responsible for 1.4 million annual revenueWriting quotes for new and exiting clientsManaging staff deployed over multiple sites, including SupervisorsResponsible for ensuring quality assurance checks Responsible for Occupant Health & Safety policies are.

USA

Managing housekeeping staffAssist the Executive Housekeeper with overall management within the departmentResponsible for staff training and development of housekeeping associates to improve and grow in their duties, such as appraisals, recognition, insensitive programs and communication meetings. Maximize the resorts profitability by managing expenses.

Managing housekeeping staffResponsible for staff training - leadership and guidance for future successReviewing processes used within the department to improve efficiency.Management of training programs and the quality control within the whole team.Responsible for the Langham's standards and ensuring consistency of the whole team.Maximize departmental.

Managing of housekeeping staff Assist the Executive Housekeeper with overall management within the departmentResponsible for staff training and development of housekeeping associates to improve and grow in their duties, such as appraisals, recognition, insensitive programs and communication meetings. Maximize the resorts profitability by managing expenses.

Managing 20 staff Made significant contributions as Resort grew from a Four to a Five Diamond status, via training and development of staff with regards to the organizations Core and Cultural Standards; in addition each year the Richey Score increased culminating in 2006 at 94%, the highest in the ResortManaged the PM shift as the covering "PM Manager".

Promoted from customer service administrator to Marketing Assistant within 3 yearsInvolved in the progress of budget and finance in order to maintain a efficient departmentManaging sales relations and customer care for a variety of high profile clientsConducted market reports, market researches, performance analysis and produced statistics on performance.

Bachelor Of Business, Hospitality And Tourism Management

Diploma In Tourism And Hotel Management

Diploma, Hotel And Hospitality Management