Led the redesign of the shopping cart experience for Hawaiian Telecom, focusing on scalability for altafiber's umbrella of ISP brands. Collaborated closely with cross-functional teams to ensure seamless integration of user needs, business goals, and technical constraints.NOTABLE ACHIEVEMENTS— User Research: Pioneered the use of both moderated and unmoderated user testing, gathering insights from potential customers in Hawaii and the Midwest through Userlytics. These insights directly informed design decisions, optimizing the user journey and reducing checkout friction.— Cross-Team Collaboration: Partnered with developers, product managers, and stakeholders to create an Information Architecture framework that mapped user flows, database interactions, and key touchpoints in the checkout process, ensuring alignment with business and technical requirements.— Scalable Prototyping: Developed a series of flexible, reusable low- and high-fidelity prototypes that could be easily adapted to meet the needs of both Hawaiian Telecom and altafiber's Midwest operations. This design system allowed for efficient rollout across multiple platforms.

Provided UX consultancy for a technology services firm, focusing on the General Services Administration (GSA), with a key role in guiding the setup of UX departments and projects. Delivered comprehensive support through examples, documentation, and presentations to federal agencies. NOTABLE ACHIEVEMENTS — Design System Research Lead: Spearheaded the development of a GSA-specific design system research project, producing an in-depth report that analyzed current federal design systems, identifying essential components and patterns, and outlining stakeholder experiences and challenges, alongside actionable recommendations for future implementation. — Heuristics & Usability Analysis: Authored four pivotal Heuristic, Section 508 accessibility, and Usability reports for current and upcoming GSA digital products, creating a foundation of reusable templates to streamline future heuristic evaluations, accessibility assessments, and user testing processes

As a Senior UX Designer for major telecommunications brands CenturyLink and Quantum Fiber, I spearheaded several key projects aimed at enhancing user experience across web and mobile platforms. Collaborating closely with UX Research, Product, and Development teams, my role was instrumental in driving the design and implementation of innovative solutions, grounded in user research and validated via user testing. — Innovated the adoption of Information Architecture (IA) in preliminary discovery phases, improving project understanding and decision-making in conjunction with Product Teams. — Worked closely with the Design systems team, contributing new components, patterns, and documentation guidelines. NOTABLE ACHIEVEMENTS — Notification Center System for Quantum Fiber: Pioneered the development of a Facebook-style Notification Center, enriching the user experience by integrating timely updates within the Quantum Fiber app and web platforms. Led the project from concept through research, design, and development phases, culminating in a successful developer handoff. — Outage Map and Information Center for Quantum Fiber: Conceptualized and executed an online outage information solution, displaying real-time outage zones, estimated restoration times, and causes. Managed the project lifecycle from stakeholder discussions and concept validation to user testing, delivering a critical resource for web users. — Modem Replacement Service Design: Led a comprehensive service design project to streamline the modem replacement experience. This included developing self-install instructions, utilizing live notifications for technician updates, and creating custom photography and illustrations for various modems. Developed a clickable prototype, working with the research team to test and refine the user experience.

As a pivotal figure in Klir's design team, I spearheaded major UX/UI initiatives that significantly enhanced the platform's usability and flexibility, focusing on creating a deeply user-centered design process. My role was central to pioneering innovative features and streamlining design workflows, fostering a culture of continuous improvement and user engagement. NOTABLE ACHIEVEMENTS — Research & Discovery Program Co-Founder: Initiated and led the Klir Research & Discovery Program alongside a product team member, establishing a robust framework for gathering customer insights. This program became instrumental in directing the product's future, evaluating its current state, conducting moderated user testing, and distributing usability surveys, thereby shaping Klir's strategic development path. — App UI Redesign for Modular Customization: Orchestrated a comprehensive redesign of the Klir app, focusing on modularity to accommodate future customization needs. This effort transformed the app’s user interface, making it more intuitive and adaptable to evolving user requirement. Transition Management from Adobe XD to Figma: Successfully managed the transition of Klir's design system from Adobe XD to Figma, ensuring a seamless shift that maintained design consistency and team productivity. This strategic move enhanced collaborative capabilities and design efficiency. — Permit Expiration Feature Development: Identified the need for and led the development of the Permit Expiration feature within the Klir app, from inception through to implementation. This feature, which alerts users about water permit expirations and introduces a comprehensive permit search module, was conceived based on direct insights from permitting users. Through the Research & Discovery program, I executed the Double Diamond process to prototype, validate, and hand off this crucial functionality to the development team, significantly improving regulatory compliance and user satisfaction

Responsible for the creation and implementation of UI and UX standards at Quadax, a medical billing company with roughly 1,000 employees. - Designed and built out the Quadax style system in Adobe XD; Built out the functional component library using Storybook.js. - Set the design framework and standardizations for the Quadax RCO department, a new arm of the company driving the future of all Quadax products. - Conduct user testing and design reviews with internal users who use the Quadax applications. Design reviews are typically up to 40 pages and compile the results of user testing, statements made, etc. Make recommendations and provide wireframes. - Work closely with management, product managers, and business analysts to understand product goals and user needs, and work within the budget or parameters of any given agile sprint. - Work hand-in-hand with the development teams throughout Quadax. Provide detailed wireframes and interactive mockups; - Built out HTML/CSS/JS frontend components in Bootstrap, Material UI or React for dev teams to utilize. Took on the role of front-end development expert for many of the teams at Quadax.

This is my llc that I channel freelance work through and make iOS apps under. I'm not really doing anything under this at the moment, as I'm rather busy with other things.

Responsible for conducting user testing and research, designing wireframes, high fidelity mockups, and HTML/CSS JavaScript functional prototypes. Conduct interviews with target audience members and develop accurate user personas. Provide guidance and design skills to Development and Marketing teams on best practices for usability.- Crucial to implementing the '4D' process for all new projects – Divine, Design, Develop and Deliver – which puts UX at the heart of all the companies projects going forward.- Conduct user testing based on wireframes and/or high fidelity mockups to determine best courses of action.- Facilitated A/B Testing and managed site analytics (Google Analytics, Quantcast)- Rebuilt GemCare Wellness websites from bottom-up. Participants track their biometric data, message health coaches, upload and receive documents on desktop and mobile. - Overhauled multiple intranet applications to make easier to sales and Customer Support to search for and obtain relevant information at a glance.- Designed GemCare Wellness Coaching Portal, an internal application where Health Coaches can see their daily appointments and patient information.- Created e-commerce website for Abbot Freestyle Libre CGM system, based on WordPress/Woocommerce- Designed order management and e-commerce platform for Edwards Health Care Services for a more efficient, easy-to-understand experience; mapped out information architecture and site map.- Redesigned most company logos and participated in rebranding initiatives.- Designed interactive style guide for both marketing and development teams – contains colors, code, usage guidelines, etc.

Design and development of client websites. Hold meeting with clients in person and by phone/email to ascertain client needs. Design websites in Sketch and develop them primarily on Bootstrap and Wordpress. Ensure best practices relating to site code, SEO, optimization, etc, are followed. Design graphics and banners for client social media and digital advertising needs. Designed and developed websites for 1st Choice Roofing, Legacy Property Management, Eton Manufacturing and Heppner Air, among others.Direct/coordinate freelancers on digital marketing initiatives, SEO management and social media management.Developed multi-part Design Questionnaire online form to replace the old .PDF manual form for clients to fill out regarding their website needs.

Remote contract position. Design websites and landing pages for Wordpress, Bootstrap, Sharepoint and entirely custom HTML/CSS/Javascript. Design graphics for websites and landing pages. Create infographics for relevant sites and campaigns. Designed and developed Data Monitoring 12 page website in Microsoft Sharepoint. Worked with remote team in California to implement Lincoln Electric WordPress website redesignDesign and developed landing pages in Bootstrap, including creation of all graphics and custom art.

+ Team Lead for group of 11 artists tasked with creating digital, web, print and marketing pieces.+ Create landing pages and websites; Often hand-coded in HTML, CSS & Javascript.+ Spearheaded the creation and conception of online ads for cleveland.com. Ads may be static or animated (HTML5 or Flash), and often feature cutting-edge ideas for superior user engagement. + Create and edit video for clients. Have shot footage on location and created custom animations. + Design and create print ads for The Plain Dealer.+ Frequently participated and held White Board meetings with Sales Representatives, Analytics and Audience Research teams in order to provide the most effective, engaging solutions for clients. + Prepared and held training classes in Flash animation and web design for colleagues

+ Layout and design of Candy & Snack Today magazine, Professional Candy Buyer and Candy & Snack Business magazines.+ Website management and maintenance for CandyAndSnackToday.com. Responsibilities included front end design of site; perform usability testing and research; effective ad space implementation; perform SEO, SEM and site analytics.+ Assisted in the creation of Candy & Snack Today magazine. Responsibilities included designing new logo and page layout concepts and creating workflow proposals & templates.