Ulvi N. Mammadzada Email and Phone Number

A dynamic and motivated professional with over 7 years of deep experience in the banking sector, specializing in customer relations, sales operations, and loan processing. My career at Kapital Bank and Demir Bank has provided me with extensive expertise in managing individual and corporate customer accounts, opening and closing deposits, and processing loans. My role encompasses handling mortgage loans, card orders, and deposit services, as well as executing currency exchange operations, cashless transactions, transfers, and secured loan operations.Currently, I work as a Senior Specialist in the Customer Relations Department at Kapital Bank. In my role, I have participated in numerous initiatives aimed at optimizing business processes, implementing new projects, and enhancing customer satisfaction. I am knowledgeable about coaching-style leadership and Agile methodologies, which help foster collaboration and create a high-performance team environment.Throughout my career, I have demonstrated exceptional skills in effective communication, time management, and critical thinking. I am proficient in using various software tools, including MS Office, HTML, CSS, Python, SQL, Elma BPM, BI Publisher, and SAP logon. My intermediate proficiency in English and Russian allows me to effectively communicate with a diverse customer base.I am passionate about promoting innovation and efficiency in banking operations and am eager to apply my skills and experience to contribute to your organization's continued success. My ability to solve complex customer issues and my strategic approach to improving service delivery make me a valuable asset to any team.I am committed to continuous professional development and am seeking new challenges that will allow me to grow and make a meaningful impact. I am confident that my experience, skills, and enthusiasm make me an excellent fit for your company, and I look forward to discussing how I can contribute to your team.