Ulysses Duran Email & Phone Number

Lubbock, Tx, Us

Plainview, Texas, United States

Navigating applications, instructions, directions, and customer interaction via the DoorDash app. Delivering exceptional service with leading numbers in quality. Assuring the customer's orders are correct and consulting with the staff if not.

Texas, United States

In this role I perform live demonstrations of different products in order to drive sales through customer experience. I engage with Spanish speaking customers by providing free samples and offering information about our grocery/fresh food products.

Lubbock, Tx

Cultivated Client Relationships: Established and nurtured strong client relationships by employing effective cross-cultural communication skills. I maintained a diverse clientele with personalized follow-ups and solutions-oriented support, resulting in an impressive 95% retention rate. I also functioned as a dedicated point of contact, proactively addressing inquiries and resolving issues to ensure high levels of customer satisfaction.Innovative Outreach Campaign: Initiated a focused conversion outreach campaign that yielded a notable 25% surge in sign-ups within three months and took charge of sales initiatives specifically tailored for the Spanish speaking community, converting 300+ residents into satisfied customers. I was also acknowledged as a pivotal contributor to the company's broader mission to augment inclusivity and provide robust cross-cultural support.

Fremont, Ca

Strategic Virtual Guidance: Offered strategic advisory and consultative support to a diverse global clientele and showcased proficiency in providing comprehensive guidance, addressing intricate queries, and delivering insightful solutions via virtual communication channels.Software Mastery and Optimization: Crafted positive user experiences by attentively understanding customer concerns, and offering clear explanations. I tailored solutions to their unique needs and demonstrated technical prowess in efficiently maneuvering advanced software by ensuring a heightened level of accuracy for our customers.

Florham Park, Nj

Technical Proficiency in Virtual Support: Distinguished as a remote live chat expert, offering advanced technical assistance to a global client base. I demonstrated mastery in tackling diverse technical queries, swiftly diagnosing issues, and delivering precise resolutions through virtual communication channels.Precision in Response and Resolution: Sustained an impressively swift average response time of 0.05 seconds, and attained an exceptional 98% first-contact issue resolution rate, adeptly unraveling multifaceted technical challenges during live chat engagements.

Worthington, Minnesota, United States

Team Leadership and Oversight: Managed and directed a team of 7 employees, including 3 heavy machinery operators and 4 maintenance team associates, I was in charge of seamless operations and prioritizing safety as paramount. It was pivotal for me to meticulously adhere to and enforce stringent compliance measures and foster a secure work environment.Process Optimization and Inventory Management: Orchestrated process enhancements by implementing robust inventory management practices, guaranteeing consistent supplies and equipment availability, and establishing streamlined procurement procedures.