Total management of Operations with direct ownership of product and services delivery , Customer satisfaction and retention, scaling of resources and technology ,Enhancement of existing and new business ventures.Entire gamut of operations to ensure profitability and value for stakeholders.This is a start up organization with vested interests from USA and predominantly providing customized solutions in Banking, Retail, Insurance, Healthcare and Telecom. From a start up have built the base spread across turnkey projects and their own product line up of document management systems for individual and enterprise users and school management systems. Operate the business in the USA and over the years to handle Europe and facilitate development of the product and launch in India . In span of five years have scaled the production levels by enhancing the technology used.Responsibilities• Complete day-to-day management of the Operations with direct ownership of product delivery matching to quality standards and specifications. Key parameters include minimization of risks and meeting key milestone objectives . • Key responsibility also include retention of customers, scaling of resources from technology stand point ,hand holding through the initial set up phase with new clients and customers. As a key client contact, timely review of comprehensive contracts , ensuring information to both internal and external stakeholders to help strategize.• Coordinate the activities of various departments concerned with the production, pricing, sales, and distribution of products & services thereby implementing the scope of SCM.Competitive sourcing techniques with continuous monitoring and assessment of key suppliers to keep abreast of market developments. • Focus on man management and employee appraisals and thereby resolving the challenging high attrition rates in the IT industry. • Vital point of contact with global vendors, ensuring an ongoing alignment to Business unit strategies

Responsible for Southern India ‘s commercial operations i.e Commercial operations ,Logistics, Distribution, Systems and Warehouse leadership for their HVAC products in the consumer segments of Room Air Conditioners, Refrigeration Products Division, Cold Storage Division .This comprised of Product Planning from local factories and the overseas vendors, leading operations and supply chain strategies from conception through maturity. Quantify prospective value of businesses, optimize internal team processes, and shift necessary business models to achieve increase profitability.Focus on business and financial analysis, instituting on-going positive changes and continual growth. Effectively manage divisional P/L .Also responsible for their IT initiatives in BaaN and SAP as these systems are integral to the commercial operations.Achievements •Built infrastructure for increased sales and revenues on an annual basis. Joint venture with efficient vendor group to get the best supplies of products, State of the art warehouses to enhance the distribution and sales cycle.•Had full P&L responsibility. Leading the commercial and Logistics for 2nd largest division in the company and made up of 5 Distribution Centres.•Supported channel sales by directing the supply chain staff of 7 direct and 19 Indirect reports, as well as handling the 3PL associates.•Managing projects in areas of process flow improvements, repurposing of capital assets,customer initiatives, and compliance challenges. •Increased productivity over 6% and improved safety over 10% through process flow redesign, purchase of capital assets to automate processes, use of contingent workforce during peak period which minimized labour costs.•Improved on-time customer delivery more than 6% by instituting a delivery schedule, reducing operational delays by re-engineering dispatch processes and order processing, and implementing a TMS (transportation management system) with more sophisticated routing algorithms.

Responsible for Supply chain including planning and inventory management of three of their Business Units ,along with imports and export formalities liaison and commercial co-ordination creation. As the commercial ,was handling the southern region comprising of five locations and creating state of the art warehouses and process and procedure for effective six sigma operation.