* Managing Microsoft Office 365, Exchange 2010 and Exchange 2013 messaging support for a large enterprise with ensuring high availability for all global users around 1,20,000 mailboxes across the globe. * Providing recommendations around the infrastructure and guidance to the team in deploying the office365 Platform including Outlook/OWA client support.* Managing escalations effectively and collaborating with Microsoft and other vendors for speedy resolution of issue. * Core responsibility of the role is to ensure Service Levels are maintained and there is a good and positive relationship maintained with the top management.* Focus efforts on automation and optimization by utilizing PowerShell scripting, monitoring, and performance metrics to develop stronger systems and processes.* Effectively attended CAB (Change requests Meetings) and justified the cause and impacts with proper back out plan and mitigation plan. Completed Change Request within time frame without Service Outage.* Actively involved the mailbox migration, Public Folder Migration from On-Prime to Office365, Enterprise vault and eFax set up projects.* Configuring Mail Flow and setting up TLS and SMTP relay and Anti- Spam settings for the organization. * Effective knowledge in EXRCA, MFC MAPI, Cal check and other AD and Office365 related tools.* Troubleshoot Database Replication issues while the Copy Status is not healthy or if the Copy Queue length/Replay Queue length grows or if replication status is not healthy.* Troubleshooting various Exchange Servers clients Outlook (OL 2010\2007\2003\2000) profile configuration and connectivity issues.* Working in Exchange High availability, Disaster recovery, Backup strategy, Co-existence, Security, permissions and Compliance.

* Handling Microsoft Exchange Professional Customers, trained in Exchange 2003 to Exchange 2010.* Knowledge in MS Exchange Migrations for Outlook 2007, Outlook 2010 and Outlook 2013.* Deep knowledge in Exchange and Office 365 power shell commands.* Configuring and troubleshooting both the inbound and the outbound mail flows.* Knowledge in Migrations from on premise to office 365 (onboarding) and configuration of mail flows during migrations and also knowledge in migrating the mailboxes from office 365 to on premise (off boarding) and t troubleshooting the Exchange installation errors.* Enabling the Anti-Spam filtering in the exchange servers and check with the message hygiene.* Troubleshooting complex issues such as Hybrid Deployment, Cross-Premise Free/Busy sharing and Migration issue.* Extensive troubleshooting support of Microsoft online Services Email environment remotely for Microsoft Customers and also providing best practices to manage Microsoft O365.Providing Online Service in most optimized manner.* Managing OWA, RPC/Https, Outlook Connectivity to Exchange Online, Performance, Exchange Diagnostics tools.* Managing CAS, Auto discovers Services and Availability services, Certificates, Outlook Anywhere and reinstallation, SSL, Mailbox Management, Permissions, Information Worker, Calendaring, Out of Office Assistant, Database Availability Group etc.* Providing Second Level support to cases escalated to Tech Road Block, CPE reasons and Customer escalation.* Conducting Technical Triages on TCG’s and floor support for new hires.

* Trained 2 teams of 15 agents as Technical Support Representatives in providing technical support and expertise for the customers for belkin process.* Typically handled straight forward and complicated problems related to hardware, network and operating systems using some kind of knowledge management tool.* Involved in the design and maintenance of both the hardware and software necessary for a computer network. Involved in level 2 support, client support and technical problem solving of routers, adapters and other networking devices.* Troubleshooting and configuring wired and wireless routers, cards for desktop and laptops and devices like Access points, Range Extender and other networking devices for belkin. * Troubleshooting for the wired and wireless Home base (Hub).* Performed upgrades, installation of software and drivers and essential desktop troubleshooting.* Troubleshooting and configuring wired and wireless routers, cards for desktop and laptops and devices like Access points, Range Extender and other networking devices for belkin.* Installation and configuration of Belkin routers suiting the LAN and WLAN requirements and for internal connectivity and implementing security wireless 64/128 bit WEP and WPA/WPA2.* Conducting technical call on fortnightly basis on product known issues with clients.