• • Managing end to end operations for Data Science and Engineering Program pan India• With 6 assistant managers in the team, handling delivery operations for DSE Program across Bangalore, Chennai, Hyderabad, Gurgaon, Noida, Mumbai & Pune. • Attrition Management• Customer Satisfaction & Customer Success• Program Delivery Management• Resource Allocation & Team Building• Process Improvement & Training• Strategic PlanningAchievements:Delivery Operations• Ensuring the attrition rate to be < 5% for all batches by counselling • Attaining 3.5 rating out of 4 in the MPF & EPF by continuously monitoring student feedback• Achieving on time batch payments within the instalment due dates.• Planning faculties for all locations thereby reducing 45% of logistic cost & 35% of training cost.Academic & Tech Contributions• Team building: On boarding full/part time faculties/trainers, Academic Counsellors, Data Scientists & Associate Program Managers. • Streamlining the Exam process and Evaluation process. • Training the Academic Counsellors on achieving better in class rating and focusing on achieving 90+ pass percentage.• Guiding the team to prioritize the content to be created by managing their other tasks.• Suggestions to improve the features on the LMS and Dashboards for a better view of reports.• Shared inputs to improve the student experience on the LMS• Ideas to implement Auto Invoice System – faculties/trainers in the LMS, Assessment Planner, Student life cycle in the system, Grading scheme, Admission Fees etc.,

Student Enrolment, Planning & Scheduling online classes, Exams, Evaluation & Results, Student Queries etc.

Administration, Travel Arrangement, Event Management, MIS, Power point presentations, • Serve as liaison with department managers, MoM and keeping track of events etc

• Develop yearly outreach plan according to program needs and capacity• Ensure database(s) maintenance which include(s) participant and prospect information and mailing list• Organize and establish meetings on regular basis with designated individuals to foster positive relationships• Organize training seminars • Assist in design of performance objectives and implement and monitor programming to meet desired outcomes