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Uma Kumar Email & Phone Number
Specialist of Incident Management
at
HCL Comnet System and Services Ltd
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Current company
Role
Specialist of Incident Management
Location
West Delhi, Delhi, India
Who is Uma Kumar? Overview
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Quick answer
Uma Kumar is listed as Specialist of Incident Management at HCL Comnet System and Services Ltd, based in West Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Uma Kumar.
Uma Kumar previously worked as Technical Support Officer at Hcl Technologies. Uma Kumar holds Master In Computer Science from Sikkim Manipal University Of Health, Medical And Technological Sciences.
Company email context
Email format at HCL Comnet System and Services Ltd
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HCL Comnet System and Services Ltd
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Profile bio
About Uma Kumar
Uma Kumar is a Specialist of Incident Management at HCL Comnet System and Services Ltd. She possess expertise in requirements analysis, active directory, service delivery, technical support, it service management and 10 more skills. She is proficient in English and Hindi.
Listed skills include Requirements Analysis, Active Directory, Service Delivery, Technical Support, and 11 others.
Current workplace
Uma Kumar's current company
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3 roles
Uma Kumar work experience
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Specialist Of Incident Management
Current- Bear End to End Ownership of cases by Monitoring, Tracking of incident status against SLA trigger times.
- Monitor the status and progress towards resolution of all incidents.
- Working on the incident management on the severity basis and also attended ITIL training program.
- Working on Incident management in BMC Remedy 7.1
- Configuring Lotus Notes 8.5 emails, calenders, meetings, sametime chat.
- Provide support for wireless, internet and VPN related connectivity issues.
Oct 2009 - Present
Technical Support Officer
- Handling technical issues of customers in remote part of Europeregarding broadband
- Have knowledge of different routers, modems and broadband talk phones
- Configuring Wireless Networks, Outlook Express, MS Outlook Express, Windows Mail and providing technical assistance.
- Giving first call resolution to customers.
- Educate customers in choosing right routers.
- High involvement in customers delight.
Dec 2006 - Mar 2009
2 education records
Uma Kumar education
Master In Computer Science
Bachelor Of Commerce (B.Com.)
FAQ
Frequently asked questions about Uma Kumar
Quick answers generated from the profile data available on this page.
What company does Uma Kumar work for?
Uma Kumar works for HCL Comnet System and Services Ltd.
What is Uma Kumar's role at HCL Comnet System and Services Ltd?
Uma Kumar is listed as Specialist of Incident Management at HCL Comnet System and Services Ltd.
Where is Uma Kumar based?
Uma Kumar is based in West Delhi, Delhi, India while working with HCL Comnet System and Services Ltd.
What companies has Uma Kumar worked for?
Uma Kumar has worked for Hcl Comnet System And Services Ltd and Hcl Technologies.
How can I contact Uma Kumar?
You can use AeroLeads to view verified contact signals for Uma Kumar at HCL Comnet System and Services Ltd, including work email, phone, and LinkedIn data when available.
What schools did Uma Kumar attend?
Uma Kumar holds Master In Computer Science from Sikkim Manipal University Of Health, Medical And Technological Sciences.
What skills is Uma Kumar known for?
Uma Kumar is listed with skills including Requirements Analysis, Active Directory, Service Delivery, Technical Support, It Service Management, Access, Windows Server, and Wireless Networking.
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