Uma Sr Email and Phone Number
• Experienced with 3+ years in escalations and customer service.• Experience in managing and leading teams efficiently with 100% focus on quality and giving the maximum user experience.• Highly obsessed with user experience.• Love to explore and learn things forever.• Highly organized with the ability to multi-task, handle multiple assignments and meet tight deadlines without compromising quality at all times while managing sensitive issues
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Customer Experience ManagerAwign Jan 2023 - PresentBangaloreWorking as Customer Experience Manager.Managing a team and being responsible for the quality and efficiency of the tickets.Created the reasonable SLA/TAT for various categories of complaints after coordinating with the Ops/marketing team and studying the type of issues raised, with a goal to solve those issues without any breach. -
Customer Experience Team LeadAwign Oct 2019 - Jan 2023Bengaluru, Karnataka, India
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Associate - Workforce RelationsAwign Oct 2019 - Nov 2021Bengaluru, Karnataka, India
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Insurance AnalystVantage Agora Jun 2018 - Aug 2019BangaloreWorked as an Insurance analyst at EOX Vantage. Was under the Auditing department and won a couple of appreciation badges from clients for my performance and maintaining less error rate.I had been the employer of the month and week for my performances at EOX Vantage.
Uma Sr Education Details
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B.M.S. College For Womens, Bugel Rock Road, Basvanagudi, Bangalore-4Business/Commerce, General
Frequently Asked Questions about Uma Sr
What company does Uma Sr work for?
Uma Sr works for Awign
What is Uma Sr's role at the current company?
Uma Sr's current role is Customer Experience Manager at Awign.
What schools did Uma Sr attend?
Uma Sr attended Sri Bhagawan Mahaveer Jain College, B.m.s. College For Womens, Bugel Rock Road, Basvanagudi, Bangalore-4.
Who are Uma Sr's colleagues?
Uma Sr's colleagues are Just Clare, Anushka Awasthi, Rasik Mathur, Ashish Bharti, Pawan Kumar, Shikha Singh, Poornima L.
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