I was able to illustrate my role as a Business Analyst who excels at not only creating impactful dashboards but also understanding the unique HR processes at L&T.

Catalog Manager• Managing of Content and item categorization and sub categorization to provide the best-in-class content consumption experience to the customers.• Directly working with to Technology team for eCommerce development on Magento2 from scratch as Product Manager. • Resolving Catalog escalations: Pricing errors, image tagging, incorrect product / descriptions.• Participating in the identification and correction of Catalog errors, Investigating Catalog related complaints• Setting up the Product and ensuring that the website content is accurate and up to date for all categories.• Interacting and coordinating with sellers/buyers to accurately reflect the Catalog for price, product details and other product-related information• Final review of content, images, and Catalog data to achieve pre-defined quality standards.• Handle ad hoc quality-related projects.• Using Agile Project Methodologies

• Appointed to manage business operation and e-commerce with Vendors and Weavers • Responsible for setting up team benchmarked garment projects and heading commercial operation at Jharkhand and Bihar• The job involved setting up strategic partnership with third party association for providing facilities and value addition requirement.• Setting up corporate process wrt Training and skill Build up, Planning and Tie-ups for capacity Expansion, IT Enablement, and Internal communications. Managing E-com Business Sourcing and Supply Chain for the domestic requirements -www.bankasilk.com

• Driving a team of Quality Analysts to spot pricing errors• Convert problem statements into process improvement activities & achieve closure. • Primary role is to provide on-time and accurate inputs to help internal team to make great pricing decisions• Driving efficient processes to ensure Amazon’s price competitiveness and to drive the quality and accuracy of such decisions though relentless process improvements• Analyze the data and suggest the tool/technology required to manage selection and maintain competitive pricing• Tasks handled by my team have a direct impact on customer buying decisions• Direct and provide leadership to audit/process experts and interact directly with Amazon internal customers across the globe to deliver on their requirements• Formulate, Implement, Track career path & Individual Development Plans of each team member • Mentor and guide audit experts to manage quality, improve process efficiency and minimize variation• Handling a highly complex quality environment and a team with varied skills with global accountabilities• Acting as Primary point of contact for all audit processes and all stakeholders in NA, EU and JP marketplaces (Amazon Internal Customers)• Working on multiple high impact projects with competing priorities• Responsible for the overall direction, coordination, strategy, quality and productivity of the Business Audit team• Ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information• Own a variety of function wide goals on process innovation, automation and improvement• Ensuring Operational Efficiency & Accuracy Metrics Management using automation and technology• Managing functional projects and working directly with the technology team to scale the audit coverage & scope non linearly

• Meet productivity and accuracy targets for assigned audit and quality processes• Track and monitor team productivity on weekly and monthly basis• Schedule and take care of all the team meetings and ad hoc requests by senior vendor managers• Provide training to the team on pricing rules and processes• Prepare and analyze data and build weekly, monthly and yearly reports for all processes• Drive process/system improvements on the basis of ongoing trends and gaps• Create ad hoc operational reports and status updates on an as-needed basis, then communicate the same to managerial levels• Meet SLAs and resolve tickets• Determine error correlations, identify process trends in order to drive improvement in mapping and audit operations• Responsibilities: As SME• Provide expert information and solutions to specific business quality processes• Provide training and updates on mapping operations• Execute assigned project components of specific audit processes• Carry out tactical issue-based communications with internal stakeholders