I am an experienced IT professional with 2-3 years of expertise in onsite support, specializing in managing desktop devices, providing technical support, and maintaining hardware and software configurations. I have a proven track record of resolving incidents, implementing IMAC and deskside support services, and ensuring the optimal functionality of desktop devices throughout their lifecycle.In my recent roles, I have demonstrated proficiency in reimaging devices, handling remote and onsite support tickets, and managing user accounts using Intune and Active Directory. My skills include service management tools, EUC tools, remote support tools, MS Office, Outlook, and mobile device support. My multilingual abilities in English and German, combined with my technical expertise, make me adaptable to different work cultures and challenges.I am a highly motivated team player, always eager to learn new technologies and enhance my skills. Let's connect to explore opportunities and collaborations in the IT field!