Full-time Doctoral research student on the subject of Ethical Leadership (School of Accountancy) at Queensland University of Technology

To ensure to provide immediate support, advisory, and guidance to the Branches for smooth and efficient operations at the branch. To ensure delivery of Bank's products & Services o Bank's customers / general public in branches within assigned TATs. To ensure adherence to relevant SOPs for Counters services and Desk Operations in branches. To monitor compliance with Bank's internal rules and regulations and regulatory compliance in Branch Operations. To monitor and implement security measures at the branches of the Region through Regional Security Officer. To ensure smooth functioning and continuity of Account Operations, Clearing, Remittances, FCY Account Operations, Lockers, Pension, Safe Deposit Services, Prize Bonds, pension and collection of Life & Non-Marriage Certificate - Direct Credit System and Wheat Procurement. To ensure smooth delivery of Government / FBR and other receipt & payments services are delivered in a timely manner. To review progress of key operations resources and conduct Training Needs Assessment (TNA) of branch staff. To handle litigation matters in coordination with Regional Litigation Heads. To ensure monitoring of various schemes of Donations / Payments of Federal, Provincial Governments' Relief Fund, etc. To monitors functions including but not limited to IT, HR & Logistics where these functions are not segregated i.e. in Category "B" Regions. To coordinate with Internal Control to ensure rectification and elimination of external & internal audit irregularities. Liaison with branches on Hajj Operations. To coordinate with branches for provision of data to different LEAs. To ensure monitoring of various MIS / Returns related to operations / foreign exchange periodic r To ensure monitoring of Parking Accounts, Wash Accounts, Office Accounts and Protested Bills Account GLs.

KEY RESPONSIBILITIES1. Achievement of all Business and Operation related Key Performance Indicators/Targets. 2. To be knowledgeable about all deposit, business, and consumer loan products.3. Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships. 4. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved. 5. To supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.6. Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc. 7. Prepare teller and FSR performance appraisals and disciplinary notices as needed.8. Maintain staff schedules to provide adequate coverage at all times. 9. Responsible for the general maintenance of the facility. 10. Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act. 11. Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.12. Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests. 13. Maintains the highest level of confidentiality with all information obtained. 14. Perform as a team member in allocating and coordinating the work flow.15. Contribute to the fulfillment of department and company objectives and goals. Comply with all department and company policies, procedures and regulations. Be well organized and pay close attention to details. Meet expectations for attendance and punctuality. 16. Other duties as assigned and when assigned by the Management.

My key responsibilities were:• Ensuring smooth and best quality running of banking operations.• Introducing and selling NBP Gold Loan, Advance Salary Products, NBP Cash Card Scheme and new financial products to customers.• Ensuring implementation and practice of procedures and policies at every level.• Creating strategies for retentions and support for existing customers.• Assisting sales team in achieving targets and handling ATM Settlements and ATM Cards.• Contributing towards policy making and customers’ satisfaction strategies.• Providing advice on investments and maintaining a professional image at all times.• Working closely with small and medium sized businesses.• Monitoring bank employees’ performance and ensuring delivery of quality services.• Resolving customer’s queries in person, on telephone or via e-mail and ensuring zero complaint atmosphere.• Advising companies in their financial investment decision making.• Verifying customer data to detect and identify financial fraud.• Assisting external and internal auditors and providing required details and documents.ACCOMPLISHMENTS:• Worked as Branch Operations Manager and Customer Relationship Manager at the same time.• Achieved all targets for NBP Gold Loan, Advance Salary and Cash Card selling.• Earned Cash Award for “Outstanding Performance” – 2013• Earned spot Award for “Outstanding customer services” – 2012

My key responsibilities were:• Developing and maintaining professional relations for business development.• Introducing products like Client Relationship Management System (CRM), Enterprise Resource Planning System (ERP), Human Resource Management (HRM) Schools and Security Management Systems.• Analyzing client business operations and suggesting best suitable automation and tailoring software.• Identifying new market segments and providing trainings for implemented software.• Market research for development of new products and enhancement in the existing products.• Ensuring effective coordination among top management, clients and E-Marketing campaigns management.• Training and Development of Sales Staff and demonstration and hands on training of the products to the clients.• Providing efficient after sales service to clients and ensuring their satisfaction at every business level.• Identifying any discrepancy or bug found and reporting to development team for effective rectification.ACCOMPLISHMENTS:• Successfully achieved sales targets and was appreciated by management and customer organization for delivering full day demonstration of CRM to S. M. Jaffar (Private) Limited.

My key responsibilities were:• Improving professional relations with existing customer and developing new business relations.• Providing best suitable outdoor advertisement solutions to key clients after analyzing their requirement and campaign scope in order to maximize business and customer satisfaction.• Providing effective and efficient after sales services and management.• Market research on behalf of key accounts to look for competitors’ activity in the target market.• Working as Communication Bridge between customers, vendors and management.• Costing and billing of projects.• Managing accounts of vendors for payments of executed projects.• Responding effectively and immediately to any complaint by customer for its quick disposal.• Developed a second line of vendor’s work force to ensure zero delay in execution of any project.• Acquired new key account “Kashmir Banaspati” for the organization.

Key Responsibilities: 1. General Banking.2. Clearing3. Posting of Transactions4. Day End Reconciliation