o Working for online graphic brands which offer web, logo, brochure, other types of graphics designing material.o Use to be part of B2B online sales team and currently providing customer services or technical assistance over the phone, email, chat and fax as well.o Relationship with new and existing clients in order to generate more revenue for the business.o Avoiding the sales cancellation and making successful efforts in order to lower the percentage of cancellations and refunds.o Interaction majorly with North American and clients from Middle East region.o Attended daily, weekly and monthly management meetings to discuss strategies, up-sell targets and various other issues.

o Working for an online business under the name ‘www.logomajestic.com’.o Started off as a Senior Executive and have been responsible for driving revenue/sales for the department.o Currently, I am handling a team of ‘4’ customer service representatives and responsible for technical support.o Use to provide assistance in online sales and currently providing customer services or technical assistance over the phone, email, chat and fax as well.o Relationship with new and existing clients in order to generate more revenue for the business.o Avoiding the sales cancellation and making successful efforts in order to lower the percentage of cancellations and refunds.o Interaction majorly with North American and clients from Middle East region.o Attended daily, weekly and monthly management meetings to discuss strategies, up-sell targets and various other issues.

o Handling customer services for online businesses/domains associated with online design industry.o Handling a team of customer services representatives and responsible for sales/support – design department.o Worked as a Design Consultant and cater new clients with specific design needs.o Providing assistance in online sales and also providing customer services or technical assistance over the phone, email, chat and fax as well.o Relationship with new and existing clients in order to generate more revenue for the business.o Avoiding the sales cancellation and making successful efforts in order to lower the percentage of cancellations and refunds.o Interaction majorly with North American, UK, Australian and clients from Middle East region.o Attended weekly management meetings arranged to discuss several targets based issues and others as well.

o Mainly responsible for revenue generation through leads being generated from the websites: Social Cubix.com and Mobile Cubix.como Responsible for handling leads and clients from SocialCubix.com and Mobile Cubix.como Act as a Social Media Specialist for customers with recommendations for brand recognition and broadening their social presence.o Evaluation and involvement in lead generation process through social networks, namely Linked In.o Involve in pre-sales and post sales strategy.o Integral part in developing proposals, scope of work and contracts for clients based on project worth and acts as main representative for smooth project implementation.o Updating CRM in regards to leads allocated by management.o Following up with potential clients on daily, weekly or on monthly basis.o Interaction majorly with North American and Asian clients.

Worked as an Assistant Manager at Infinite Marketing and managed responsibilities in Offshore/Customer Service Department. Key responsibilities includes operations and internet oriented work such as handling customer services, B2B sales, sales cancellations and others.

Worked for an online business under the name ‘Logoinn.co.uk’ and ‘www.Logoinn.com’.Account management for existing and new clients related to design industry.Provided assistance in online sales and also provided customer services or technical assistance over the phone, email, chat and fax as well.Build relationships with new and existing clients in order to generate more revenue for the business.Avoided the sales cancellation and making successful efforts in order to lower the percentage of cancellations and refunds.Interacted majorly with North American, UK based and Australian clients.

Primarily worked for multiple online design businesses such as: "www.LogoDesignPros.com" and "www.InfinityLogoDesign.com"Being the Team Coordinator of Support or Customer Services, I used to manage my team and their different work related issues.Handled top priority technical support/customer services concerns over the phone/chat/ email and also by fax as well.Coordinated with my team members on several issue and also with my back office design department for different issues.Involved in sales cancellations and refunds for the orders placed by the customers.Gave out up-sell targets to my team mates and used set time lines for the achievement of those targets.Given responsibilities to see insights for the complete project operations and managing a team dedicated for Sales and Support.Attended weekly management meetings arranged to discuss several targets based issues and others as well.

Made outbound calls and made sales over the phone.As a senior agent, gave feed backs to some new agents.Daily sales reports which were then forward to our supervisors.Worked for different third-party vendors like Bulldog Communications, 3G, Orange, Cordia & Mi-Tel communications. Being a senior agent, I was also a part of some pilot projects; namely Toucan Broadband Services.

Developed reports on Oracle Report Developer 2000.The reports were specifically made or customized related to Payroll and HR modules.Part of team dedicated for MIS department of JBL.