Worked with KOAK Power Limited (the “MPL) as Senior Officer (HR/Government Relations)KOAK POWER LIMITED being an IPP is engaged to develop 215 MW Asrit Kedam Hydro Power Project, in private sector, under Policy for Power Generation Projects 2016. Its primary purpose is the generation of electricity through which it shall create great economic and direct revenue opportunities in the State.HR Related Matters• Prepare and Arrange Weekly Agenda for the Management Committee Meeting.• Device HR policy of the company.• Device a strategic plan for HR Strategies.• Compile and update employee records.• Coordinate communication with candidates and schedule interviews• Provide analytics and reports to the Management on HR related KPIs;• Compile and Update Employees Record regarding OPD’s of all the Employees.• Process Overtime of all the employees.• Compile and Update Employee’s Records including due to Fiscal Year regarding Leave Fair Assistance (LFA)• Provide information by answering communications, referring special communications to the appropriate person.• Maintain HR procedures that comply with labor regulations.• Coordinating with Health Insurance Companies and Life Insurance Company to provide insurance assistance to employees.Coordination and Approvals with Government Officials• Coordination with the government departments/officials to seek approvals / No Objection Certificates (the “NOCs”) for international staff visit site (correspondence with government official such as Ministry of Interior (the “MOI”), Ministry of Energy, Board of Investment (the “BOI”) and Private Power Infrastructure Board (the “PPIB”) etc and maintain the data base.• Coordination with MOI and BOI for the Visa(s) of International Staff and prepare all the documents for the approvals. • Coordination with KPK Home Department for the NOC’s of International Staff to visit the site in Asrit Kedam & Kalam Asrit (KPK)

Currently Working with KOAK Power Limited (the “MPL) as Senior Officer (HR/Government Relations)KOAK POWER LIMITED being an IPP is engaged to develop 215 MW Asrit Kedam Hydro Power Project, in private sector, under Policy for Power Generation Projects 2016. Its primary purpose is the generation of electricity through which it shall create great economic and direct revenue opportunities in the State.HR Related Matters• Prepare and Arrange Weekly Agenda for the Management Committee Meeting.• Device HR policy of the company.• Device a strategic plan for HR Strategies.• Compile and update employee records.• Coordinate communication with candidates and schedule interviews• Provide analytics and reports to the Management on HR related KPIs;• Compile and Update Employees Record regarding OPD’s of all the Employees.• Process Overtime of all the employees.• Compile and Update Employee’s Records including due to Fiscal Year regarding Leave Fair Assistance (LFA)• Provide information by answering communications, referring special communications to the appropriate person.• Maintain HR procedures that comply with labor regulations.• Coordinating with Health Insurance Companies and Life Insurance Company to provide insurance assistance to employees.Coordination and Approvals with Government Officials • Coordination with the government departments/officials to seek approvals / No Objection Certificates (the “NOCs”) for international staff visit site (correspondence with government official such as Ministry of Interior (the “MOI”), Ministry of Energy, Board of Investment (the “BOI”) and Private Power Infrastructure Board (the “PPIB”) etc and maintain the data base.• Coordination with MOI and BOI for the Visa(s) of International Staff and prepare all the documents for the approvals. • Coordination with KPK Home Department for the NOC’s of International Staff to visit the site in Asrit Kedam & Kalam Asrit (KPK)

• Coordination with the government departments/officials to seek approvals / No Objection Certificates (the “NOCs”) for international staff visit site (correspondence with government official such as Ministry of Interior (the “MOI”), Ministry of Energy, Board of Investment (the “BOI”) and Private Power Infrastructure Board (the “PPIB”) etc.• Coordination with KPK Home Department for the NOC’s of International Staff to visit the site in Asrit Kedam & Kalam Asrit (KPK) and intimate the various security authorities for the mobilization of foreigners.• Coordination with Private Power Infrastructure Board (the “PPIB”) for the various approvals.• Coordination with Inter-Services Intelligence (the “ISI”) for the various approvals.• Coordination with Intelligence Bureau (the “IB”) for the various approvals.• Coordination with Military Intelligence (the “MI”) for the approvals.• Coordination with Federal Investigation Agency (the “FIA”) for the various approvals.• Coordination with Central Power Purchase Agency Guarantee (the “CPPAG) for the approvals on timely bases.• Coordination with Private Power Cell (the “PPC”), AJ&K.• Coordination with Pakhtunkhwa Energy Development Organization (the “PEDO”)• Maintain data-base of international staff’s for timely processing for the renewal and extension of Visas.• Deals with routine queries and correspondence in accordance with procedures;• Proactively seeks relevant documents and submit for further processing and approvals.• Arrangement of protocol for the Visit of Korean Delegation.• Prepare Weekly Agenda for the Management Committee Meeting.• Arrangement of Management Committee Meeting.• Drafting, compiling and preparing department reports, presentations and correspondence.• Coordination with Islamabad Chamber of Commerce for renewal of Company membership and arrange Visa Invitation letters for the foreigners.• Coordination with National Electric Power Regulatory Authority (the “NEPRA”) for the tariff approvals

• Providing help and advice to customers using your organization’s products or services;• Communicating courteously with customers by telephone, email, letter and face to face;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;• Issuing refunds or compensation to customers;• Keeping accurate records of discussions or correspondence with customers;• Analyzing statistics or other data to determine the level of customer service your organization is providing;• Ensure adherence to company policies• Manage the overall performance analysis of programs• Ensure to attain new targeting schemes, and planning for optimization of existing programs.• Coordinate Call Center efforts with other colleagues to ensure that processes are followed effectively and productively• Ensure that the call center goals are met and supporting call center quality and training efforts.• Measuring and demonstrating the group productivity as well as the individuals reports related to customer outcomes.• Identifying, and supporting the implementation of various programs for the improvement of call center.• Promoting good culture that encourages and ensures the staff satisfaction and to reduce attrition.

I have been working as Regional Manager/Coordinator in Roots College International, Satellite Town, Rawalpindi. Roots International is affiliated with the University of London (B.Sc. Hons.) and University of Cambridge (A-Level). My responsibilities are given below:• Public Relations: meetings with different clients e.g. parents and vendors etc.• Coordinates with all branches in the Region• Assists in the registration of new students;• Responds the enquiries from client such as guests and parents;• Maintains weekly activities report for onward transmission to Chairman;• Supervises security guards; Manages different activities and events• Maintains personal files of staff;• Assists heads in various activities such as Parent teachers meeting etc.• Ensures timely procurement of various items.• Updates office inventory on regular basis.• Ensures timely distribution of monthly magazine to all branches.• Organizing different event in the region (Event Management )

Duties• Maintain Data Base of all the Corporate Customer.• Providing help and advice to customers using your organization’s products or services.• Keeping accurate records of discussions or correspondence with customers.Our Corporate clients were• World Bank (WB)• Asian Development Bank (ADB)• Österreichische Mineralölverwaltung" (OMV)• Schlumberger• Petronas