Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous, and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.• Develop and maintain a thorough knowledge of information resources and Service NSW operating practices and procedures to provide accurate, effective and high quality customer service consistent with Service NSW vision, mission, values and business requirements as assessed by internal quality reviews• Provide enquiry resolution for inbound calls either by reference to the Service NSW digital channel, by transfer to a Service NSW specialist or transfer or referral to the appropriate external agency or organisation• Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels whilst complying with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised• Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required• Access and utilise various basic digital data storage systems to locate, provide and update customer information• Accurately create, update and maintain Service NSW customer, interaction and transaction records• Contribute to continuous improvement initiatives through new ideas and identification of opportunities toimprove the efficiency of work processes and the implementation of changes in the workplaceKey challenges.

Analyse data received from hardware devices on dashboard to determine issues in Asset Gateway devices. Provide resolution to support issues for asset gateways, including determining the underlying causes, and changes. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Communicate with customers and attend to urgent queries.

I perform the following duties as a Senior Technical Support Specialist at KeepTruckin:- Email, Chat and Voice Support - Answering inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address.- Customer Service Analysis - collecting customer support requests and bugs and relay findings to the product and engineering teams to address these issues.- System Evaluation - valuating the existing tools and work with engineering to develop tools to enable this function to scale.

I have been an academic tutor since the past 7 years, delivering educational assistance and instructions to various levels of learners, specifically O Lveles, and A Levels. I am committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative team work.

I worked as an account assistant in ZK Developers for 6 weeks. Given that i have majored in Finance, i was able to apply my accounting and finance knowledge for daily tasks assigned to me by my supervisor. My overall experience was remarkable, each day was productive and I have learned alot in these 6 weeks. There are some skills which i have mastered such as organizing files, reviewing entries and correcting errors, run weekly check on the system to align and maintain the accounting ledgers, etc.