Umair Hasan Burney {Specialist - Supply Chain, Customer Service}

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} Email and Phone Number

Key Account Management Specialist @ e53 Fulfillment
Karachi, PK
Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s Location
Karāchi, Sindh, Pakistan, Pakistan
Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s Contact Details

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} personal email

About Umair Hasan Burney {Specialist - Supply Chain, Customer Service}

As an Operations Specialist under Customer Service operations & Supply Chain Management, I manage the diversified operations of Customer Services as well as inventory of around 90+ stores of AT&T - Mobily across the USA, ensuring smooth and efficient operations for one of the largest telecommunication providers in the country. With the degree MBA in Marketing and over 4 years of experience in supply chain management, I have developed strong skills in Customer Services, Sales Operations, logistics, procurement, sourcing, warehousing, and customer relationship management (CRM).I have successfully delivered multiple projects involving international and domestic purchasing, sourcing components and goods from national and overseas vendors, working closely with engineering, quality control, sales, resupply, and purchasing teams. I have also implemented standard management policies, methods, and procedures to ensure compliance and cost-effectiveness. I am passionate about finding innovative solutions to complex supply chain challenges and contributing to the growth and performance of my organization.

Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s Current Company Details
e53 Fulfillment

E53 Fulfillment

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Key Account Management Specialist
Karachi, PK
Employees:
14
Umair Hasan Burney {Specialist - Supply Chain, Customer Service} Work Experience Details
  • E53 Fulfillment
    Key Account Management Specialist
    E53 Fulfillment
    Karachi, Pk
  • Confidential - Rent A Car
    Customer Service Team Lead
    Confidential - Rent A Car Oct 2023 - Present
    Business Bay, Dubai, United Arab Emirates
  • Level 3 Bos
    Sr Supply Chain Executive - International
    Level 3 Bos Dec 2022 - Oct 2023
    Karachi Division, Sindh, Pakistan
    Level 3 (BOS) have to manage the inventory of around 90+ stores of AT&T - Mobily all across USA & their team is taking care of all Inventory related operations of AT&T which includes ordering of Phone and Accessory items, maintaining records, order reconciliation, reverse logistics & store operations query. Most of the stuff got ordered from AT&T as it is only vendor which provides inventory for phones, accessories & sims so when any store feels that they are low at any product we place… Show more Level 3 (BOS) have to manage the inventory of around 90+ stores of AT&T - Mobily all across USA & their team is taking care of all Inventory related operations of AT&T which includes ordering of Phone and Accessory items, maintaining records, order reconciliation, reverse logistics & store operations query. Most of the stuff got ordered from AT&T as it is only vendor which provides inventory for phones, accessories & sims so when any store feels that they are low at any product we place the orders for stores.Key Accomplishments• Provisional plans for every new store opening on New locations with the support of a launch team which gives us the heads up for an upcoming new location, we have to arrange the Initial Standard Inventory of Phones & Accessories devices• Processing the payments of multiple vendors with respect to the ordered request of Shopping Bags for Store during the end of every month we reconcile our orders and deduct discrepancies amount from the outstanding balance of vendor.• Hard Count / Audit of inventory (Phone & Accessories) via Cloud Based software (OPUS) that is run and managed by AT&T. Every store has the access to create the count sheet which shows In-stock of all items.• Keep Follow-up from Stores about the processing of shipments on timely basis.• Most of the do follow-up with Courier company with the support of Store Staff about Reverse logistics process.• Store Duty is to scan them on daily basis as well as on our raised query and to provide us the daily count sheet while conducting the count.• If any device not counted pop-up as a variance and overage for that particular store.• We share all of the discrepancies with store and as well as High Management as well.• Resolved all device variances with the support of Store Team and Sales Executive Lead (SEL).• Prevent loss by resolving Variances & helping stores with the best practice workarounds.• Demo Device and ordering of New Security Devices. Show less
  • Mobiz
    Supply Chain Specialist (International)
    Mobiz Jul 2022 - Dec 2022
    Karāchi, Sindh, Pakistan
    Directed Supply Chain activities for more than 3000 clients for an overall gross portfolio of $200,000. Direct and indirect management responsibilities for 4 positions – Including Procurement officers, Warehousing In charge and Shipment & Delivery Management Officer. Partnered with executive leadership to consolidate financial/management reporting initiatives to help drive strategy review. Key Accomplishments• Served as a consolidator of multiple International and Domestic entities for… Show more Directed Supply Chain activities for more than 3000 clients for an overall gross portfolio of $200,000. Direct and indirect management responsibilities for 4 positions – Including Procurement officers, Warehousing In charge and Shipment & Delivery Management Officer. Partnered with executive leadership to consolidate financial/management reporting initiatives to help drive strategy review. Key Accomplishments• Served as a consolidator of multiple International and Domestic entities for purchasing and sourcing components and goods from national and overseas vendors.• Worked closely with Engineering, Quality Control, Sales, Resupply, Purchasing, and warehousing to meet standards.• Monitored inventory levels and recommends adequate minimum stocking levels.• Created Sales Quotes for sales team support through Microsoft Dynamics & sent them through DocuSign Software.• Coordinated with vendors to ensure timely delivery of purchased goods.• Created and submitted a purchase order to vendors for various locations in different countries.• Liaised with various locations and our representatives to ensure international procurement and shipment compliance.• Maintained a first article sample library and database for US and Non-US Vendors. • Onboarding and induction of new vendors. Show less
  • Soorty Enterprises Pvt. Ltd.
    Assistant Store Incharge
    Soorty Enterprises Pvt. Ltd. May 2019 - Jul 2022
    Karachi
    ● Provide constructive feedback about daily procedures● Build and maintain good relationships with vendors● Receive & record the daily newly added items for induction in the Main Store department● Maintain the Arrival records of daily added items for the overall Denim Unit with the Firsthand Report (FHR) to the concerned department as well● Arrange and supervise the Issuance of required items by 08+ departments on daily basis from the stock of 3500+items of Main Stores… Show more ● Provide constructive feedback about daily procedures● Build and maintain good relationships with vendors● Receive & record the daily newly added items for induction in the Main Store department● Maintain the Arrival records of daily added items for the overall Denim Unit with the Firsthand Report (FHR) to the concerned department as well● Arrange and supervise the Issuance of required items by 08+ departments on daily basis from the stock of 3500+items of Main Stores according to Audit Compliance● Supervise the correct recording of all issued daily stock Items over the ORACLE EBS system.● Manage, organize, and arrange the available stock with respect to tagging with proper Shelving/Racking● Daily reporting to Store In charge regarding daily Issued items, Stock Inventory report with Audit concerns Show less
  • Bank Alfalah Limited
    Merchant Acquiring Operations
    Bank Alfalah Limited Aug 2015 - May 2019
    Karachi
    (Merchant Acquiring Operations)• Deals with numerous Corporate clients of Pakistan (including PIA, MOEVENPICK Hotels, Avari Towers, American Express Group Travel (AEG) and so many other Clients) for China Union Pay Cards, Credit Cards & Manual payment(s) reconciliation.• Analyzed Merchant’s progress to enhance the Credit card volume & create Corporate synergies for better growth of Card culture in Pakistan.• Provided back-end countless support to Merchants/Clients for solve… Show more (Merchant Acquiring Operations)• Deals with numerous Corporate clients of Pakistan (including PIA, MOEVENPICK Hotels, Avari Towers, American Express Group Travel (AEG) and so many other Clients) for China Union Pay Cards, Credit Cards & Manual payment(s) reconciliation.• Analyzed Merchant’s progress to enhance the Credit card volume & create Corporate synergies for better growth of Card culture in Pakistan.• Provided back-end countless support to Merchants/Clients for solve Credit Card payment / Terminal issues.• Processed Merchant’s Mail Order Transaction Order (MOTO) transaction & Pre Authorization txns of numerous Corporate Cliental.• Supervised & Support Merchant South Region Team to maintain current database of POS Terminal Inventory.• Organized, Complied and arranged Training session(s) for Technical / Merchant Operations South.• Supervised 04 Merchant Technical Team members across Merchant Opn South Region for Bank AlFalah (BAF) Merchant Point of Sale (POS) Terminal Technical Support & focused on Quarterly Merchant activities.• Processed new Merchant’s request with enabling the Credit Card & American Express card services.• Maintain Daily & Monthly attendance records of Merchant Opn South Region.• Coordinate to Lahore Head office on Daily Attendance, Stock Inventory & POS Terminal deployment reporting. Show less
  • K-Electric Limited
    Administration Security Officer
    K-Electric Limited Feb 2011 - Aug 2015
    Karachi
    Achievement Highlights:• To worked on diversified Implementation Program (From February 2011 till August 2015) and worked with Regional Commander for implementing Administration SOP’s & strategies on predefined Area/ location(s)February 2011 – Till August 2015• Ensure provision of required Administration needs on K-Electric designated Centers / Installations, implement oundary Control Measures, and Crises management as well.• Maintain monthly attendance records of… Show more Achievement Highlights:• To worked on diversified Implementation Program (From February 2011 till August 2015) and worked with Regional Commander for implementing Administration SOP’s & strategies on predefined Area/ location(s)February 2011 – Till August 2015• Ensure provision of required Administration needs on K-Electric designated Centers / Installations, implement oundary Control Measures, and Crises management as well.• Maintain monthly attendance records of Outsourced employees.• Implement Administration Regulations through Under Command Staff for more betterment.• Coordinate with internal customers for taking cost effective measures.• Maintaining office expenses as per Headoffice SOP.• Conduct weekly / monthly coordination meetings with vendors for getting desired results.• Coordinate & Conduct Meetings / Briefings of K-Electric’s High management.• Keeping Up to date Attendance/Salary records of all under command.• Manage & support in various Administration issues / complaints on all locations of Region IV• Arrange Training(s), logistics and administrative arrangements for various departmental setups• Propose revision plan to increase the implementation of best Admin practices Show less
  • Orix Leasing Pakistan (E Business Division)
    Marketing Account - Debit Cards
    Orix Leasing Pakistan (E Business Division) Jun 2007 - Feb 2011
    Proposed revision plans to increase the Debit card acceptanceCoordinate with 06 Sales team members and provide Debit card Merchant signing targets.Supervised them for 03 Months Merchant signing activity with nationwide level.Processes new Merchant's request with enabling the services of Debit & Credit transactions at ORIX POS terminalsAnalyzes Merchant time to time progress to enhance Debit card volume & creating different project synergies with them for betterness of Debit card… Show more Proposed revision plans to increase the Debit card acceptanceCoordinate with 06 Sales team members and provide Debit card Merchant signing targets.Supervised them for 03 Months Merchant signing activity with nationwide level.Processes new Merchant's request with enabling the services of Debit & Credit transactions at ORIX POS terminalsAnalyzes Merchant time to time progress to enhance Debit card volume & creating different project synergies with them for betterness of Debit card culture in PakistanDeals with 11 Major Banks of Pakistan (including Royal Bank of Scotland, Citibank Pakistan, United Bank limited and others) for Debit/Credit transactions reconciliation.Provide support to solve the Debit / Credit payment issues related to Merchants / Clients.Provide backend support to ORIX Clients / Merchants for Marketing the Debit services from different Loyalty card service clients. Show less
  • Orix Leasing Pakistan Limited (E Business Division) Ary Utility Account
    Account Manager - Ary Utility
    Orix Leasing Pakistan Limited (E Business Division) Ary Utility Account Apr 2005 - Jun 2007
    Coordinate with Regional Manager to attain the assigned Targets.Organized and conduct planning session on new assigned account of ARY UtilityProvide workings / targets to Sales Team for getting the desired results.Work as a facilitators between Regional Manager and Merchant Sales Team for the development of ARY Utility and TOPUP Project.

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} Skills

Team Management Analysis Performance Management Time Management Teamwork Project Planning Management Team Leadership Banking Training Marketing Market Research Mis Sales Brand Management Customer Service Relationship Management Employee Relations Sales Management Market Planning Leadership Negotiation Crm Recruiting Administration Human Resources Forecasting Business Planning Finance Credit Business Development Business Process Re Engineering Performance Appraisal Sales Operations Job Descriptions Management Information Systems Hr Policies Customer Relationship Management

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} Education Details

Frequently Asked Questions about Umair Hasan Burney {Specialist - Supply Chain, Customer Service}

What company does Umair Hasan Burney {Specialist - Supply Chain, Customer Service} work for?

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} works for E53 Fulfillment

What is Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s role at the current company?

Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s current role is Key Account Management Specialist.

What is Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s email address?

Umair Hasan Burney {Specialist - Supply Chain, Customer Service}'s email address is um****@****hoo.com

What schools did Umair Hasan Burney {Specialist - Supply Chain, Customer Service} attend?

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} attended Mohammad Ali Jinnah University (Maju), Karachi University, Govt College For Men Nazimabad, S.m Public Academy.

What skills is Umair Hasan Burney {Specialist - Supply Chain, Customer Service} known for?

Umair Hasan Burney {Specialist - Supply Chain, Customer Service} has skills like Team Management, Analysis, Performance Management, Time Management, Teamwork, Project Planning, Management, Team Leadership, Banking, Training, Marketing, Market Research.

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