Umair Saeed Email & Phone Number

Dubai, Dubai, Ae

Dubai, Dubai, Ae

• Demonstrate accountability for group-wide IT service delivery and operations, enhancing ITIL-based Service Desk covering Incident, Problem, and Change Management practices.• Establish SLAs & OLAs, conduct workforce planning & management, and implement KPI planning.• Implement and monitor continuous data and systems backup, testing, and recovery practices.• Manage IT hardware and software inventories, ensuring accuracy and compliance, and lead IT procurement processes for key infrastructure projects.• Lead technical design, implementation, and management of data centers, infrastructure, network & security, systems, servers, storage, and cloud technologies.• Develop infrastructure, systems, and server standards, policies, and OLAs.• Ensure network and security infrastructure alignment with the multi-year technology plan/roadmap.• Conduct network audits and analysis to identify areas of improvement.• Manage IT Disaster Recovery solutions, ensuring business continuity, and own AMCs for all network, communication, and security technologies.• Manage capacity, storage planning, and database performance, enforce Identity and Access.• Architect and implement on-premises private cloud and public cloud-based solutions on platforms like Azure, AWS, and Hybrid Cloud, ensuring seamless integration and cost-efficient resource management.• Conduct capacity planning, performance analysis, and implement automation tools like Jenkins, Ansible, and Terraform for streamlined infrastructure management.• Manage & deploy Azure Cloud Infrastructure Services: VMs, App Services, VNETs, Subnets, Azure Load Balancer, Route Tables, Bastion, Enterprise Application, Azure Virtual Desktop, etc.• Collaborate with cross-functional teams to implement DevOps practices and CI/CD pipelines.• Implement monitoring solutions (Zabbix, Prometheus, Grafana) for proactive issue identification.• Implement ISMS ISO27001, GDPR, HIPPA standards, Policies, Procedures, and guidelines.

Dubai, Dubai, Ae

• Implement monitoring solutions (Zabbix, Prometheus, Grafana) for proactive issue identification.• Administer Docker and Kubernetes for seamless application deployment.• Implemented Wazuh SIEM and XDR solution to enhance threat detection and incident management, delivering robust security monitoring and protection for IT assets.• Administer Office 365, Intune, Teams, SharePoint, One Drive, Compliance, Security Center, Endpoint Manager, Exchange, and Azure AD.• Implement and manage WHM, cPanel, IIS, SSL Certificate, SSMS, SSRS, SSO, SAML, etc.• Manage infrastructure security with virtual appliances on the cloud (e.g., Fortinet Firewalls, Big-IP F5 WAF) and implement FortiGate firewalls on multiple locations with IPSEC tunnels, managing centrally.• Coordinate with global cloud providers to manage operations and SLAs.• Conduct risk assessments for both IT and non-IT areas to ensure identification of residual risks and plan corrective actions for minimizing the risk of failures.• Oversee IT procurement, vendor management, and technology implementation.• Deliver key Business Continuity documents including RA, BIA, and BCP.

Dubai, Dubai, Ae

• Managed essential IT operations, overseeing operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Oversaw 65+ event websites hosting and domains procedures, handling maintenance and troubleshooting.• Integrated CRM with eCommerce event websites, implementing automation processes for an efficient business cycle.• Collaborated with Supplier/Customer teams, Technology Organization, and key eCommerce and Marketing stakeholders to establish and expand a market-leading eCommerce B2B capability.• Worked closely with technology and marketplace partners, ensuring the successful development of a B2B eCommerce platform, and owned the future roadmap for growth.• Administered Office 365 accounts and managed Microsoft SharePoint and Exchange administration.• Continuously analyzed processes, technologies, and vendors for improvement opportunities.• Prepared cost-benefit analysis reports for necessary upgrades, ensuring vendors provided the best service and value.• Trained employees on software and hardware, troubleshooted, and provided technical support when needed.• Developed and executed disaster procedures, maintaining data backups for business continuity.

Dubai, Dubai, Ae

• Responsible for the IT Operations/Project Management in the organization. • Manage and execute projects so they stick to schedule, scope and budget. • Maintain group websites including 4 eCommerce websites.• Align eCommerce strategies with online sale objectives. • Manage and monitor all key daily store functions (Products, Customers, Orders, Payments, Shipping, Traffic, Plugins, Performance, etc.). • Analyze and optimize database and core eCommerce functionality. • Work closely with Facebook shop to ensure integration products modules and real time synchronization with eCommerce websites. • Responsible for maintaining, expanding, and scaling our websites upon company requirements. • Diagnosis and Troubleshoot coding and hosting issues and Payment gateway configuration. • Produce graphics, print and online advertisements, posters, digital displays, flyers, and other publications. • Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. • Responding in a timely manner to service issues and requests. • Providing technical support across the group offices (this may be in person or over the phone). • Repairing and replacing equipment as necessary. • All other responsibilities as assigned.

Ajman, Ajman, Ae

• Conduct network troubleshooting to segregate and identify general network problems.• Implement and enhance network performance with Cisco routers, switches using various protocols (e.g.,OSPF, BGP, Data/Voice VLANs, STP)• Manage, maintain and update onsite network nodes e.g. routers, switches, NVR, CCTV cameras, storages,copiers, printers and fax machines.• Establish the Voice over IP environment and support Yeastar MyPBX with cisco IP phones.• Develop and support CCTV surveillance large network with HIK-vision NVR and Cameras• Develop and Maintain servers (Mdaemon Email Server, Mikrotik, Active Directory, Group Policy, DNS, DHCP, Storage, Linux Samba File Server), upgrade, secure, system backups and disaster recovery preparation.• Install software, maintain and introduce training as needed.• Maintain and update documentation of procedures and configurations.• Manage entire purchase of inventory related to hardware, software and other IT supplies.

• Perform as a member of an application support team for ERP systems users throughout the organization and its 27 BeechTree and Pepperland remote locations.• Work with ERP systems/ POS user and management to determine appropriate system configuration and setup.• Maintain and troubleshoot network related issues in different locations.• Assist with testing new releases of ERP systems prior to use in a production environment and dataconversion.• Create documentation and procedures guidelines for ERP systems users.• Responsible to implementation of new projects.• Understand business practices and procedures in order to design, develop, customization and maintainautomated workflow processes.• Work as a Systems Analyst with Experienced IT team and ERP and POS implementations.• Analyze and troubleshoot system related hardware and network issues reported by end users.• Design, develop and maintain reports used by technical staff and ERP systems users. (This requires thoroughunderstanding of the built-in report design utility).• Arrange staff ERP/ POS training on weekly basis.• Other projects as assigned by the management.

• Investigating and diagnosing network problems.• Collection of IT usage statistics and look after ISA proxy, Group policies, website.• Providing recommendations when it comes to improving the organization’s IT systems.• In-house configuration and installation of IT solutions.• Maintain SQL Database Server to smooth business process.• Develop and Maintain Mdaemon Email Server.

Security, System, Networking, And Lan/Wan Management/Manager

Bachelor Of Science Information Technology, Information Technology