Umais Azam Khan Email & Phone Number

An experienced MBA with a demonstrated history of working in the financial institution as well as courier and logistics, and BPO industries. Skilled in the data analysis, data visualization, customer insights, recruitment, training, trend forecasting and contact center. Strong communication and project management. Looking for a position in a progressive organization, where I can optimally utilize my acquired knowledge and experience in a professional environment enabling me and the organization to grow and fulfill my personal and professional goals. Currently working as a Team Lead - Customer Insights in the Customer Experience department, responsible to design and develop surveys, data management and churning, developing dashboards for data visualization, team building, and setting departmental goals.I have years of advanced Microsoft Excel knowledge including Pivot, Vlookup, INDEX MATCH, graphs and tables, macros, and other functionsI also have experience in People management, data analysis for forecasts, payroll, previously managing a team of 125+ employees. I was responsible to screen, acquire, train, and retain resources along with managing them.

Listed skills include Management, Microsoft Office, Customer Service, Microsoft Excel, and 7 others.