Umama Anwar Email and Phone Number
With over 9+ years of experience in the customerservice industry, I know what it’s like to go the extra mile and always overachieve my target. Knowing what the client needs, and doing quality work are the things I am passionate about. My core specialties are• Project planning and development• R&D• Team management• Customer relations• Data management • Customer service• Quality Assurance
Boston Neurobehavioral Associates
View- Website:
- bostonneurobehavioral.com
- Employees:
- 22
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Qa AnalystBoston Neurobehavioral Associates Jan 2024 - PresentUnited StatesAs a QA Analyst at BNBA,• I meticulously conduct audits and maintain the records. • In-depth review of quality related concerns. • Closely track the surveys, ensuring a relentless commitment to top-notch quality. • Continuous communication with both management and employees. • Thrive to foster a collaborative environment that prioritizes and enhances overall quality standards. -
Senior Customer Service AssociateTouchstone Communications Pk Aug 2016 - Dec 2023Islamabad, Islāmābād, Pakistan• CRM Transcriptions are done for CallRevu Company based in the USA.• Monitoring the calls for Quality Assurance.• Working on Outbound Queues for dealerships located in the USA.• Working on GM Projects and automobile projects.Distinctions:• Received Top Dog Awards 5 times.• Best Employee of the Month Awards.• Success Story Shields on generating revenue/year. -
FreelanceFiverr Jun 2018 - Dec 2022IslamabadR&D for clientsAnalyzing and executing editorial tasks.Performing Microsoft excel and word related tasks.Meeting with customer prospects to discuss business needs and recommend optimal solutions. -
Senior English Department CoordinatorLaohajit International School Sep 2019 - Feb 2021Chiang Mai, Thailand• Planning and development of the English department. • Planning, organizing, and strategizing the daily operations and routine.• Conducted research for the betterment of the department.• Working as a bridge between departments for smooth operations. • Helped students develop important English learning skills and good study habits useful in school education. • Completed in-service and additional training to maintain professional growth.• Set class objectives and monitored daily performance to offer equal access to education.
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Business Development SpecialistCeleste Rare Pvt Ltd Sep 2019 - Feb 2021Thailand• Developing and executing lead generation strategies to identify potential clients and target markets• Engaging in negotiations with representatives from other countries or international bodies to address conflicts, resolve issues, and promote mutual cooperation.• Developed and initiated projects, managed costs, and monitored performance.• Planning, organizing, and strategizing tasks. • Conducted research, gathered information from multiple sources, and presented results.• Providing regular reports and analysis on acquisition activities, conversion rates, and performance metrics to track the effectiveness of acquisition efforts.
Umama Anwar Education Details
Frequently Asked Questions about Umama Anwar
What company does Umama Anwar work for?
Umama Anwar works for Boston Neurobehavioral Associates
What is Umama Anwar's role at the current company?
Umama Anwar's current role is Project Management | Customer Service Management | CRM Transcriber | Quality Assurance Specialist | Data Analyst.
What schools did Umama Anwar attend?
Umama Anwar attended Bahria University, University Of Azad Jammu And Kashmir.
Who are Umama Anwar's colleagues?
Umama Anwar's colleagues are Mohammed Raham Khan, Zaira Khan, Abid Sani, Maheen Naseer Ahmed, Eric Campbell, Sarah Santos, Naveed Ahmed.
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