Umamaheswaran Balasundaram Email & Phone Number

Chennai, Tamil Nadu, India

-Led and mentored a team of 9 professionals, driving productivity and fostering a collaborative, high-performance environment.-Monitored and optimized production metrics, ensuring efficiency and quality in daily operations.Conducted performance evaluations, provided feedback, and developed growth plans to enhance team skills.-Acted as the primary liaison between managers and analysts, ensuring clear communication on production, risks, and issues.-Addressed conflicts and cultivated a positive work atmosphere, while implementing process improvements to maximize performance.-Prepared detailed reports for senior management and contributed strategic insights for future projects.-Organized training sessions and fostered a culture of innovation, encouraging continuous improvement and creative solutions.

Chennai, Tamil Nadu, India

- Managed the review and progression of deals completed by junior underwriters to ensure successful completion- Addressing inquiries and providing clarity on matters related to the process to the underwriting team- Conducting training sessions for new underwriting team members and ensuring continuous updates and education for the team on evolving policies- Compiling and maintaining documentation pertinent to the underwriting process, ensuring accuracy and relevance through regular updates- Supervised and managed daily team activities to ensure optimal performance in the workflow.- Monitored individual and team performance, collaborating with upper management to enhance overall team efficiency and standards.- Offered guidance and support to team members, fostering a collaborative and high-performance work environment.- Collaborated with higher management to make strategic decisions regarding both process improvements and team member development.Additional responsibilities:-- Piloted the implementation of "Project Crayola" aimed at automating bank statement activities and Delivered valuable feedback to the relevant team for bug fixing and process optimization.- Actively participated in brainstorming sessions for the development of the new platform, Mercury V.1. and Provided constructive feedback to enhance the overall outcome and effectiveness of the platform.- Assisted in resolving and clarifying queries related to multiple processes.- Identified and promptly reported instances of scam activities and data leakage from external sources, showcasing a vigilant approach to safeguarding sensitive information.

Chennai, Tamil Nadu, India

- Analyze and check the creditworthiness of applicants and their businesses by reviewing their applications, bank statements and complete background checks on the merchant and their business- Valuating the business based on the policies to make a decision- Determining the merchant's ability to repay based on financial analysis, their Experian report and their previous payment records- Performing due diligence to assess creditworthiness by also analyzing tax returns and other financial information.- Structured the fraud check process by implementing the checklist to identify the potential fraud- Adhering to company policies and maintaining organization in a fast-paced environment.

Chennai, Tamil Nadu, India

- Performed detailed document reviews and skillfully managed document assignments, either to existing merchants or by creating new merchant profiles, to ensure a seamless workflow. (Processed 90 deals per day on average)- Generated tailored Middesk reports for each deal and seamlessly uploaded them to their respective records, ensuring accurate and organized documentation. Also, coordinated the assignment of deals to other Middesk team members to maintain an efficient process flow.- Developed Standard Operating Procedures (SOP) for Middesk processes from inception andupdated various documents related to contract administration, ensuring compliance and accuracy.- Conducted training sessions for multiple team members, imparting knowledge on contract administration and Middesk processes.

Chennai Area, India

• Conduct training classes on OPPO products, company culture, andtechniques involved.• Develop sales training programs, materials & documentation,schecules and plans.• Conduct meetings of all levels – New Products/Product RefershmentCamps, Motivational Camps and New OEC development Camp(Induction, NCT)• Work with sales management regarding new and updated productsin order to ensure their inclusion in training.• Demonstrated presentation and facilitation in a classroom andvirtual (on-line) environment.• Sales team support - Ensures that sales team knows how to use andsell with all sales tools and sales programs, in addition to the newproduct focus, available from Oppo.• Handle recruitment of new hires by conducting interviews andcoordinating with HR on recuitement activites.• Participated in the Regional level Trainer’s camp in Coimbatore.

Master Of Business Administration - Mba, Mba Finance & Marketing, 8.93 Cgpa

Bachelor Of Commerce - Bcom, General Studies, 8.13 Cgpa