Heading process management to ensure that all processes across the organisation are documented, reviewed and have necessary controls and assurance framework in place.

Branch operations vertical head, responsible for Customer service, Policy servicing, Persistency and Project management, leading a diverse team of 500 people. - Also responsible for financial metrics including upsell to walk-in customers, revival collections, policy loans, service to recruitment (new agents through walk-in customer leads), surrender aversion, unclaimed amount clearance- Headed Pre-warning cell to have timely alerts for possible process failures- Spearheaded project CSPS for process re-engineering and policy servicing workflow, enabling OTC servicing - Branch Operations department was conferred with Best department - Operations Category in FY21

Start-up member of HDFC Life, instrumental in setting up of underwriting function and moved up the hierarchy to head the function.- Responsible for underwriting risk management for the organisation through formulation and documentation of underwriting guidelines, processes, systems design & automation.- Ensured cross-functional synergies, worked closely with Actuarial, Sales leadership across channels, IT, CMO & Medical Officers, Reinsurers and directly handled several HNI & High sum assured cases for issuance. - Built capabilities to get the highest underwriting authority for company in Indian life insurance industry.- Also spearheaded Point of Sale and Underwriting Automation projects, which were game changers and re-defined insurance new business from being paper intensive to fully digitised and empowering Sales through faster TATs, improved FTR and ensuring customer delight.- Best Department in Audit and Highest Internal Partner Satisfaction Score for FY13- High Performance Function of the year award for FY12 – Underwriting- Exemplary audit report by KPMG for 2 consecutive years FY12 & FY13- Swiss Re audit report with rating as ‘Excellent’ for FY12 and ‘AA’ for FY13- Gen Re underwriting consistency survey showing high degree of consistency in HDFC Life underwriting practices- HDFC Life rated as best in an independent Underwriting Benchmarking Survey conducted by Swiss Re in Indian life insurance industry in 2010 and rated outstanding / excellent in 11 of 14 benchmarking levers

Worked with LIC of India and got my first lessons into Life Insurance business. Brought in a significant change to customer service by proactive customer calling to inform the status of their applications, loan disbursements etc., which was quite unheard of during that time in public sector organisations.