$100k+ funded

Successfully developed a 24/7 high-traffic kiosk in collaboration with Indian Railways, optimized operational efficiency to ensure smooth, round-the-clock service delivery.

Overseeing everything from initial setup and team hiring to establishing streamlined processes that have enabled the business to operate on autopilot. Focused on delivering top-quality service, building a skilled team, and ensuring efficient, customer-focused operations for a seamless service experience.

Co-owner of a Natural fresh ice cream franchise with hands-on experience in outlet creation, hiring, team and operations management, and inventory control.Led end-to-end setup of the outlet, streamlined daily operations, built a skilled team, and ensured a seamless customer experience through efficient inventory and process management.Passionate about delivering quality service and fostering a welcoming environment.

Partnering with Strategic Account Consultants and Analysts to monitor adoption of contracted products. Creating plans to increase usage of underutilized products.Maintain high customer satisfaction throughout customer’s journey by being an integral part of the account team and other internal Cvent teams. Identify areas of dissatisfaction and create plan to address in collaboration with CSM.Work closely with Strategic Account Consultants to create and execute account success plan and objectives.Assist with responding to SMM Strategic Support and internal queue cases.Guiding clients through onboarding activities when needed.Conduct product reviews on SMM modules and engage solution specialists for conducting reviews on other products.

Delivered exceptional customer experience on collection calls with business account & personal account holders while generating high revenue for the business & retaining the clients.Managed an assigned portfolio of over $10,00,000 quarterly.Reviewed, researched and corrected discrepancies and customer concerns. Counseled debtors on payment options and arranged installment and settlement agreements.Monitored accounts for compliance with established payment plans and flagged non-compliances.Used skip tracing and other techniques to locate debtors.Contacted Clients to collect outstanding payments via e-mails and calls for one-time or negotiated installment methods to increase business revenue and recovery.Monitored accounts for compliance with established payment plans & flagged non compliances.Used skip tracing & other techniques to locate debtors.Delivered exceptional customer experience on collection calls and maintained calm & professional demeanor.

Managed and coordinated complex international travel arrangements for corporate clients, ensuring seamless itineraries and high levels of customer satisfaction.Expertly navigated global travel regulations and restrictions, providing timely and accurate advice to clients on visa requirements, insurance, and safety precautions.Developed strong relationships with international airlines, hotels, and ground transportation providers to negotiate favorable rates and secure exclusive perks for clients.Led training sessions for junior travel consultants on global travel trends, destination knowledge, and best practices for customer service excellence.Analyzed market trends and conducted competitor research to identify opportunities for expanding the global client base and driving revenue growth.

Maintain customer accounts and record account informationAbrogate orders & shipments for customers as well avail them locate packagesSupersede or refund accounts for lost or misplaced packagesProvide customers guidance on Amazon.ukutilise articles & internal implements to solve each customer's issue in a timely mannerameliorated sales by maintaining customer relationships

Handled client servicing, business development, manpower coordination & fabrication Dealt with client issues, investigating and finding answers, resolving issues, providing assistance, or directing them to appropriate partiesUtilising latest training support standards and procedures to provide high level of client experience Ensure that clients receive contractual service expectations