- Spearheading the development of the Sprinklr Survey & Agent Nudge module, integrating Knowledge Base solutions to improve client engagement and operational efficiency.- Launched the Post-Repair Survey service for Samsung, significantly improving feedback collection across the MENA and EU regions.- Managed knowledge base migration projects for high-profile clients such as Breville, POS Malaysia, and Canal Plus, enhancing information accessibility and support processes.- Designed and developed a customer care console for key clients including HDFC and Leocare, optimizing user support and service delivery.- Proactively resolved complex customer issues, consistently reducing resolution time to under 2 days, ensuring swift customer unblocking.- Served as the primary point of contact during multiple quarterly on-call cycles, addressing downtime, bugs, and production issues for the Care Backend team.

- Developed a malicious PDF detection module by creating a dataset of PDF files that included both malicious and benign files.- Utilized appropriate feature extraction techniques and classification algorithms like Naive Bayes, Decision Tree and Random Forest to develop a model that could accurately distinguish between them.

• Developed an innovative trading suggestion platform which recommends user to buy/sell/hold based on analytics considering technical indicators like RSI, VWAP, ATR, Moving Averages, etc.• Led the task of analyzing and formulating trading strategies with combination of technical indicators.• The platform worked on a Flask backend, with distributed servers for redundancy and fast processing.• On testing, the mathematical module gave an accuracy of 85-90%.

• Developed the official website of the organisation. Used React for frontend and Firebase for deployment.• Worked on steam heat rate optimisation for Ultratech’s power plant. Used regression and XGBoost models in H2O AI tool to find optimum steam temperature and pressure.

Worked on migration of outdated Flash based animations to browser friendly animations based on AnimeJS.