Umang Jain Email & Phone Number

Jaipur, Rajasthan, India

Jaipur Area, India

Successfully managed the implementation of Salesforce cloud, Microsoft Dynamics NAV 2016 (Finance, Manufacturing, Warehouse, Purchase, Quality Control, Plant & Maintenance modules)Own and lead ERP global operations and making sure that the ERP system is adequate, functional and in line with business requirements in consultation with business process owners, subsidiaries and end users.Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs.Actively administered the IAS - Infrastructure availability at different branch locations.Ensure conformance to system architecture, standards, practices, policies and compliance requirements.Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.

Jaipur, Rajasthan, India

Periodically conducted structured periodical reviews with Management & 100% coverage of delivery. Proficiently identified improvement areas in all domains of services and show continual improvement in services month on month. Achieved signed SLA as per norms, CSAT achievement effort has been continuous onImplemented ITIL V3 process for all branch divisions in line

Gurugram, Haryana, India

 Successfully managed the new site rollouts for PepsiCo, ITC and Spencers Retail Ltd for DMS and Handheld devices. Successfully managed rollouts for Uninor Ltd for OSS/BSS applications like Seibel CRM, DMS, Navision Classic POS, ELOAD and DocMS having modules like Order Management, Inventory Management, Asset Management, Billing & Revenue Management - Billing cycles, EOD jobs, usage processing, Incident Management, MNP, Contact Centre and Customer Care support portals, at AP, TN, Karnataka, West UP, East UP, Bihar, Gujarat, ROM, Mumbai and West Bengal circles. Actively administered the IAS - Infrastructure availability at different circles including the BTS installation and handheld implementation.  Performed the Rollouts of 3200 Handhelds (Motorola make) for Uninor and ITC accounts across PAN India. Worked as the Single Point of escalation for all rollouts & operation related issues, thereby providing analysis & support to the customer. Conducted structured periodical reviews with customer & 100% coverage of delivery.  Proficiently identified improvement areas in all domains of services and show continual improvement in services month on month.  Groomed the team of site / account on TCAC framework for doing technical assessments in the region. Introduced remote mgmt of calls, which has improved the efficiency on calls handling, started user education to guide on self mgmt of certain HW, SW calls and estimated call reduction of 10% with this initiative. Achieved signed SLA as per norms, CSAT achievement effort has been continuous on, achievement has been always above 4.2 on scale of 5 (customer internal survey) as customer has reserved the same for self discretion. Implemented ITIL V3 process for all sites/accounts in line and organized 3 ITIL training program in the current quarter for the team.

Post Graduate Diploma, Computer Science

Bachelor'S Degree, Business Administration And Management, General

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