Headquartered in Mumbai, India, RedMango has developed a unique methodology to measure the experience of mobile subscribers. The RedMango customer experience platform measures the quality of experience on smartphones across networks, devices & applications. We benchmark & analyze mobile customer experience & enable experience based network, quality, brand, marketing & retail initiatives.Roles & Responsibilities at RedMango:Designing the Experience.Me mobile customer experience management platform.Designing, creating & delivering analytics solutions that help carriers improve customer experienceEngaging with clients to bring their ideas to fruition using innovation in analytics.Marketing the company’s solutions, research & reports to Carriers, Regulators & Consumers.Increasing Adoption of the self care application for mobile consumers. Highlight achievements at RedMango:Positioning the company as the standard for measurement of customer experience of data services across India.Lead the design, development & launch of the TRAI MySpeed Application on Android & iOS platforms for the Indian Telecom Regulator (TRAI-Government). The Application has been downloaded by over 4.5 Million users with over 1 Million active users.Lead the design, development & launch of the consumer analytics portal www.myspeed.trai.gov.in for TRAI that allows consumers to find out the quality of service of mobile data service providers in their location & allows them to choose the best carrier.

I was responsible for leading the company's marketing & business development from the Startup phase to a Multi-Million dollar organization with forays into over 10 countries in APAC, ME & Americas.Roles & Responsibilities at PhiMetrics:Marketing the company’s services & solutions to wireless carriers (B2B) across APAC, MEA & the Americas. Conceptualizing, Developing, Selling & Delivering breakthrough solutions that require innovative approaches.Managing preparation of Solution requirement documents, RFI & RFP responses as well as Proposals.End-to-End sales management from Pre-sales to Costing, Pricing, Contract Negotiation & final sales closure for overseas projects.Managing relationships with Partners, Resellers & Vendors.Highlight achievements at PhiMetrics:Creating network & customer experience audit templates that are the benchmark in the industry today.Designing the first ever 3G customer experience audit in India, Sri Lanka & Bangladesh.Designing the first ever LTE (4G) benchmark in India.Performing the first ever customer experience audit across op-cos for a global operator across Malaysia, Bangladesh, Sri Lanka & Cambodia.Conceptualizing the first ever smartphone battery life audit in Turkey.Pioneering network wide customer experience optimization projects in Jamaica, Barbados & Bahamas.Conceptualizing & delivering the first ever Roaming customer experience audit spanning across 20 countries for UAE.Sold & Delivered India’s first ever social media & phonebook aggregation application for feature phones.

I worked as an Account Manager in a team comprising of 3 sales personnel responsible for selling compliance, risk management & governance solutions for the Canadian & US markets.Roles & Responsibilities at CSI Canada:Marketing the company’s services providing regulatory compliance (Sarbanes Oxley & BASEL II) frameworks & audits for IT systems.Supporting business development activities for the Oil & Gas sector.Marketing compliance resources (Manpower) to clients for regulatory compliance activities.

At Actix, as an Account manager, I had overall ownership & technical responsibility for accounts, ensuring that sales opportunities are maximized by producing & executing a co-ordinated account plan, which included understanding business issues, technical blockers & politics. My Primary role at Actix was to act as the technical sales & business development counterpart to the commercial account managers to sell Actix network performance management software, services & solutions.I worked to establish & close new opportunities within India & across South Asia Including Bangladesh & Sri Lanka & achieved team sales targets of approx. US$ 3M in India in the first year.Roles & Responsibilities at Actix:Preparing & performing technical / functional presentations of Actix products. Scoping software & service deliverables together with the Commercial Account Manager.Maintaining a technical account plan with existing customer base, including release plans, upgrades, trainings & workshops.Responding to technical tenders.Ensuring that post-sales support issues are resolved.Highlight achievements at Actix:Working with the Commercial Account managers of the respective regions to acquire 6 new clients for Actix products (in India, Sri Lanka & Bangladesh).Successfully managed delivery of a USD 1 Million SaaS Project in India.

At Huawei, I was one of the first GSM/3G hires in India & tasked with supporting its foray into the country's telecom sector.Roles & Responsibilities at Huawei:Providing technical support for all projects.Network Simulation Generation.Producing project documents & providing technical suggestions. Network Design implementationHighlight achievements at Huawei:Working on the successful CDMA2000 Trial Demo project for Tata Tele-services Ltd. for their Rural Area Networks (RAN) project.Developing a Plan for the GSM / WCDMA coverage of the New Delhi Metro Rail System.

At Nokia I was part of a team of RF Engineers responsible for the planning, optimization & maintenance of India’s first 1800 MHz cellular network in Mumbai as part of the first telecom managed services contract in India.Roles & Responsibilities at Nokia:Performing regular network checks & monitoring the network performance against the set KPIs.Maintaining an Overview of the network swap from Motorola to Nokia.Planning of Sites based on Coverage & Capacity Requirements.Resolution of network & quality based customer complaints.

At Airtel I was part of a team of 6 Network planning engineers responsible for the planning & rollout of India’s first 1800 MHz cellular network in Mumbai.Roles & Responsibilities at Airtel:Working as a Network Planning Engineer Handling Planning, Rollout & Optimization of around 440 telecom towersHighlight achievements at Airtel:Developing Excel & VBA Macros as well as automation tools to handle network analysisDesigning innovative solutions to achieve indoor coverage (Best performer Award)

Provided Support and Helped Launch the Airtel Mumbai Network - India's first 1800 MHz wireless network.Performed various network tests and helped the implementation team with the network rollout.Successfully completed the project ' Radio Propagation Model Tuning @ 1800 MHz' for the city of Mumbai, and developed and tuned models for predicting radio coverage in various clutter types in the city.