Umangkumar Shah Email & Phone Number

Yucca Valley, Ca, Us

Redlands, Ca, Us

Albuquerque, New Mexico, Us

Albuquerque, New Mexico, Us

Headquartered in Mumbai, India, RedMango has developed a unique methodology to measure the experience of mobile subscribers. The RedMango customer experience platform measures the quality of experience on smartphones across networks, devices & applications. We benchmark & analyze mobile customer experience & enable experience based network, quality, brand, marketing & retail initiatives.Roles & Responsibilities at RedMango:Designing the Experience.Me mobile customer experience management platform.Designing, creating & delivering analytics solutions that help carriers improve customer experienceEngaging with clients to bring their ideas to fruition using innovation in analytics.Marketing the company’s solutions, research & reports to Carriers, Regulators & Consumers.Increasing Adoption of the self care application for mobile consumers. Highlight achievements at RedMango:Positioning the company as the standard for measurement of customer experience of data services across India.Lead the design, development & launch of the TRAI MySpeed Application on Android & iOS platforms for the Indian Telecom Regulator (TRAI-Government). The Application has been downloaded by over 4.5 Million users with over 1 Million active users.Lead the design, development & launch of the consumer analytics portal www.myspeed.trai.gov.in for TRAI that allows consumers to find out the quality of service of mobile data service providers in their location & allows them to choose the best carrier.

Mumbai, Maharashtra, In

I was responsible for leading the company's marketing & business development from the Startup phase to a Multi-Million dollar organization with forays into over 10 countries in APAC, ME & Americas.Roles & Responsibilities at PhiMetrics:Marketing the company’s services & solutions to wireless carriers (B2B) across APAC, MEA & the Americas. Conceptualizing, Developing, Selling & Delivering breakthrough solutions that require innovative approaches.Managing preparation of Solution requirement documents, RFI & RFP responses as well as Proposals.End-to-End sales management from Pre-sales to Costing, Pricing, Contract Negotiation & final sales closure for overseas projects.Managing relationships with Partners, Resellers & Vendors.Highlight achievements at PhiMetrics:Creating network & customer experience audit templates that are the benchmark in the industry today.Designing the first ever 3G customer experience audit in India, Sri Lanka & Bangladesh.Designing the first ever LTE (4G) benchmark in India.Performing the first ever customer experience audit across op-cos for a global operator across Malaysia, Bangladesh, Sri Lanka & Cambodia.Conceptualizing the first ever smartphone battery life audit in Turkey.Pioneering network wide customer experience optimization projects in Jamaica, Barbados & Bahamas.Conceptualizing & delivering the first ever Roaming customer experience audit spanning across 20 countries for UAE.Sold & Delivered India’s first ever social media & phonebook aggregation application for feature phones.

I worked as an Account Manager in a team comprising of 3 sales personnel responsible for selling compliance, risk management & governance solutions for the Canadian & US markets.Roles & Responsibilities at CSI Canada:Marketing the company’s services providing regulatory compliance (Sarbanes Oxley & BASEL II) frameworks & audits for IT systems.Supporting business development activities for the Oil & Gas sector.Marketing compliance resources (Manpower) to clients for regulatory compliance activities.

London, London, Gb

At Actix, as an Account manager, I had overall ownership & technical responsibility for accounts, ensuring that sales opportunities are maximized by producing & executing a co-ordinated account plan, which included understanding business issues, technical blockers & politics. My Primary role at Actix was to act as the technical sales & business development counterpart to the commercial account managers to sell Actix network performance management software, services & solutions.I worked to establish & close new opportunities within India & across South Asia Including Bangladesh & Sri Lanka & achieved team sales targets of approx. US$ 3M in India in the first year.Roles & Responsibilities at Actix:Preparing & performing technical / functional presentations of Actix products. Scoping software & service deliverables together with the Commercial Account Manager.Maintaining a technical account plan with existing customer base, including release plans, upgrades, trainings & workshops.Responding to technical tenders.Ensuring that post-sales support issues are resolved.Highlight achievements at Actix:Working with the Commercial Account managers of the respective regions to acquire 6 new clients for Actix products (in India, Sri Lanka & Bangladesh).Successfully managed delivery of a USD 1 Million SaaS Project in India.

Shenzhen, Guangdong, Cn

At Huawei, I was one of the first GSM/3G hires in India & tasked with supporting its foray into the country's telecom sector.Roles & Responsibilities at Huawei:Providing technical support for all projects.Network Simulation Generation.Producing project documents & providing technical suggestions. Network Design implementationHighlight achievements at Huawei:Working on the successful CDMA2000 Trial Demo project for Tata Tele-services Ltd. for their Rural Area Networks (RAN) project.Developing a Plan for the GSM / WCDMA coverage of the New Delhi Metro Rail System.

Espoo, Southern Finland, Fi

At Nokia I was part of a team of RF Engineers responsible for the planning, optimization & maintenance of India’s first 1800 MHz cellular network in Mumbai as part of the first telecom managed services contract in India.Roles & Responsibilities at Nokia:Performing regular network checks & monitoring the network performance against the set KPIs.Maintaining an Overview of the network swap from Motorola to Nokia.Planning of Sites based on Coverage & Capacity Requirements.Resolution of network & quality based customer complaints.

Gurgaon, Haryana, In

At Airtel I was part of a team of 6 Network planning engineers responsible for the planning & rollout of India’s first 1800 MHz cellular network in Mumbai.Roles & Responsibilities at Airtel:Working as a Network Planning Engineer Handling Planning, Rollout & Optimization of around 440 telecom towersHighlight achievements at Airtel:Developing Excel & VBA Macros as well as automation tools to handle network analysisDesigning innovative solutions to achieve indoor coverage (Best performer Award)

Gurgaon, Haryana, In

Provided Support and Helped Launch the Airtel Mumbai Network - India's first 1800 MHz wireless network.Performed various network tests and helped the implementation team with the network rollout.Successfully completed the project ' Radio Propagation Model Tuning @ 1800 MHz' for the city of Mumbai, and developed and tuned models for predicting radio coverage in various clutter types in the city.

Master Of Business Administration - Mba Candidate, Business Administration And Management, General

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering