Umang V. Email & Phone Number

Irvine, Ca, Us

Santa Ana, California, United States

Ensure that all service level agreements are met. Assume responsibility for high level and escalated support tickets for their clients. Train and foster growth of team members through coaching and delegation of tasks. Work closely with the vCIO’s to ensure a high level of client satisfaction by taking charge of difficult issues and ensuring that we are reactive properly to client feedback. Work closely with the Service Team Manager to improve productivity by highlighting team members' deficiencies and recommending changes in training, processes, reporting, and employee engagement. Ensure that their clients’ systems are configured and managed in a way that meets client needs and industry best practices.

Santa Ana, California, United States

Orange County, California Area

Schedule and perform on-site visits to client to set up and troubleshoot equipment Assist customers with all technology-related moves/adds/changes Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products Troubleshoot PC/MAC issues remotely Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc. Escalate and work with 3rd level support on server-related problems Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.) Responsible for documenting solutions to problems and developing end-user guidelines

Irvine, California

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Provide first line analysis and resolution of escalated problems. Troubleshoot first level calls as volume dictates. Defuse confrontational calls. Perform remote dial-in connection to resolve issues. Monitor the problem queue and help resolve outstanding issues. Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations. Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break-fix completion. Install, modify, and repair computer hardware and software.

Lake Forest, Ca

Provided first level of support for over 100 Steve Madden stores, as a remote help desk. Properly escalate unresolved queries to the next level of support. Track, route and redirect problems to correct resources. Install, modify, and repair computer hardware and software. Respond to email messages for customers seeking help. Following up with customers, provide feedback and see problems through to resolution. Ensure proper recording, documentation and closure. Coordinate and monitor supply chain operations.

Orange County, California Area

Uploading weekly challenges for the JCSC (Jain Center of Southern California). Sending out weekly emails and creating blog posts for participants to get tips and suggestions. Lastly, provide help with the company's fleet management by auditing and keeping track of the stats.

Orange, Ca

Orange County, California Area