I graduated from the University of Houston in the Spring of 2023 with a BA in History and a minor in sociology. I am currently employed at the LoneStar Community College in the Department of Office Technology Services as a PC tech 2. I seek a career in higher education that revolves around helping others in their pursuit of furthering education. I can utilize the skills and experience that I have learned over the years from my time as an undergraduate student, as well as a part-time OTS staff member at LoneStar Community College to assist further students pursuing higher education.Core Competencies: Proficient in using Service Management Suite which allowed me to answer as well as close tickets. Passed Tech 2 certification course, which gives access to administrative dutiesThorough knowledge of navigating Webex & Zoom.Assisted in organizing campus events for our students and staff.Organized and instructed fellow employees in meetings on how to solve tasksTechnologyExpert level skill in utilizing Service Management Suite for answering tickets in an efficient manner as well as closing them. Through knowledge of using programs such as Microsoft Endpoint Configuration Manager to image PCs, rename them as well as assign assets to various devices.