I manage relationships with all public clients and partners, ensuring top-tier service and alignment with project goals. My role includes leading government tender applications and attending tender briefings to capture new opportunities. I also represent our company at client events, focusing on strategic networking to enhance business development. Additionally, I create detailed effort estimations for app and portal development, based on thorough analysis of client specifications.

In my current role, I spearhead several initiatives to enhance operational efficiency and effectiveness. I've designed and implemented a KPI structure to align performance metrics with business goals. I introduced ClickUp, a cloud-based project management tool, which has transformed our project tracking and workflow systems. By automating processes through Zapier, I've streamlined operations and elevated our customer service delivery. My responsibilities also include providing technical support, managing daily operations and order fulfillment, and developing a leave management system for employees. Additionally, I create analytical reports and process raw data to ensure it is clear and informative for stakeholders, further enhancing our organizational capabilities and performance.

As a generalist player responsible for Spenmo's release in Malaysia, my main tasks involve collating client feedback and assisting in understanding the business landscape in the country. I work closely with the Country Launcher to ensure the company's goals and targets are successfully achieved. Additionally, I am responsible for establishing customer support operations in Malaysia to support the release of Spenmo's product in the market.

Delivered excellent service and managed the needs of over 100 different partners and supplier. Handled inquiries from our stakeholders and work collaboratively to resolve disputes between our customers and partners. Managed operational issues and invoice inquiries. Identified and actively worked on work process improvements for our team

We rebranded the hospital’s offline and online image and managed to substantially deliver our overall KPI threefold with over 100 deliveries per month. I was also responsible for establishing and managing the social media accounts (Instagram and Facebook) for the company and as well as crucial systems for day-to-day operations such as a hospital information system (Dr Assist), card access system and a HR system (HREasily).

As a team, we secured a partnership with Malaysia Airlines for a contract worth RM 30 million. I was entrusted to create an exclusive distributor contract for a partner in Japan. I also created digital marketing content for their website and social media accounts which had an international audience.

I was personally entrusted with building in-person relationships with clients to drive sales and enhance brand loyalty for Digi. My efforts played a key role in consistently meeting our branch's weekly sales KPI of RM 100,000, demonstrating effective client engagement and robust business acumen.

I have had the privilege of representing our organization at numerous United Nations meetings, where I gathered critical information about member-states. This experience has significantly enhanced my research and analytical skills, enabling me to contribute more effectively to our strategic objectives and deepen my understanding of global perspectives.

At the International Committee of the Red Cross (ICRC), I was entrusted with managing and updating the clientele database, ensuring accuracy and reliability of critical data. Additionally, I supported my colleagues by diligently note-taking during meetings and efficiently re-organizing electronic files, enhancing team productivity and operational organization.

At the International Council of Voluntary Agencies (ICVA), my primary role involved producing key communication materials, including daily tweets highlighting ICVA activities and weekly newsletters for donors. Additionally, I was responsible for meticulous note-taking during official United Nations (UN) meetings. I also managed and updated the NGO's mailing list and organized their electronic files, ensuring efficient information management and outreach.