- Liaising with travel partners, including airlines, hotels and world wide DMC.- Manage bookings and schedules, often one year in advance. - Efficient running of the business. Tasks.- Constantly motivating the sales team to hit their targets and ensure company profitability. Staff & Financial Management.- Daily Operational Management.- Provision of Business structures to deliver specialist, professional and competitive travel products to meet the demands of the travel market.- Organizing incentives, bonus schemes and competitions.- Communicating with sales consultants and providing encouragement, help and advice.- Dealing with disciplinary matters and customer complaints.

- Sell travel, maintain and follow clients.- Proposes strategies to development the profitability of the agency.- Analyzes sales figures and forecasts future sales volume.- Analyzes market trends in the travel industry and makes recommendations for improvement.- Ensures that company procedures, guidelines and standards are followed in the areas of customer service.- Ticketing, attendance, accuracy of work, invoicing etc. for assigned employees- Responsible for ensuring all staff are fully trained on office standards, new enhancements and products- Manage and motivate the team to increase and close sales- Researches and provides solutions to escalated travel-related issues from clients- Foster a positive team environment and provide strong leadership

- Selling travel products & tour packages; and dealing with customerinquiries.- Liaising with travel partners, tour operators and hotels, to managebookings, schedules & promotions.- Overseeing the smooth & efficient running of the branch and anysatellite branches within the area.- Helping to promote and market the business, including sometimesaway from the branch location.- Cash handling, key holding, data entry & retrieval, managingbudgets, maintaining records and producing financial reports.- Ensuring that staff adhere to financial & operational proceduresand that any training needs are identified and addressed.- Managing & motivating staff to meet targets, thus ensuring theprofitability of the company.- Meeting regularly with company directors to provide feedback onbranch & staff performance; and to take direction.- Dealing with staff welfare, disciplinary matters and customercomplaints.- Ordering sales literature, stationery & disposables to ensure theefficient running of the branch.- Ensuring that all care is taken in following company & legislativedirectives for ensuring Health & Safety within the work place.

-Starting the Holidays department-Setting up strategies and framework-Setting up the team-Compile holidays packages-Continuous introduction of new products

- Develop a growth strategy focused both on financial gain and customer satisfaction.- Conduct research to identify new markets and customer needs.- Arrange business meetings with prospective clients.- Promote the company’s products/services addressing or predicting clients’ objectives.- Keep records of sales, revenue, invoices etc.- Provide trustworthy feedback and after-sales support.- Build long-term relationships with new and existing customers.- Develop entry level staff into valuable salespeople.

- Coordinate office activities and operations to secure efficiency and compliance to company policies- Supervise administrative staff and divide responsibilities to ensure performance- Manage agendas/travel arrangements/appointments etc. for the upper management- Manage phone calls and correspondence (e-mail, letters, packages etc.)- Support budgeting and bookkeeping procedures- Create and update records and databases with personnel, financial and other data- Track stocks of office supplies and place orders when necessary- Submit timely reports and prepare presentations/proposals as assigned- Assist colleagues whenever necessary

- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)- Collect deposits and balances- Use promotional techniques and prepare promotional materials to sell itinerary tour packages- Handle unforeseen problems and complaints and determine eligibility for money returns- Attend conferences to maintain familiarity with tourism trends- Create and update electronic records of clients- Maintain relationships with key persons- Keep financial statements and documents- Reach the revenue and profit targets