Assistant System Engineer
Current• Deploying of the Operating systems such as Windows XP, 7 and 8.1 through WDS server/Acronis/Ghost and configuring them.• Migration of systems from Windows 7 to Windows 8.1 and moving them from old local domain to new centralized domain.• Resolving the customer issues based on the ITSME ticket management tool on priority basis without crossing SLA and escalating the issues to concerned teams based on the issue.• Workstation management in Active Directory by giving required permissions.• Updating daily asset details in Asset Management System.• Tracking the unauthorized usage of unlicensed software’s and assets by doing PV.• Giving mobile device support for configuring and managing the outlook profile in Blackberry and Android devices.• Giving support to vendors who use our applications through Array VPN and PDSN VPN.• Vendor coordination and handling vendor related issues such as call logging to HP for Laptop issues and making them resolved by everyday follow up and also dealing with printer vendor for any hardware and maintenance related issues.• Providing Desktops and Laptops to users based on the Asset Requests.• Creating & managing user accounts and giving the required privileges for users on Work Group systems and domain systems.• Giving LAN and WAN support.• Generating Call reports for Daily, Weekly and Monthly.• Troubleshooting of hardware issues and network issues.• Giving Desktop support for 1000 systems. • Installing & Managing the Symantec, SCCM, Microsoft Office clients on Client systems & laptops.• Managing installation of Various Applications like CRM, TIPPS, Lync, DLP, DLO etc. • Installing, configuring & troubleshooting of printers such as local printers, network printers
