Umar Asghar Qureshi Email & Phone Number

Dubai, Dubai, United Arab Emirates

Faisalabad, Punjab, Pakistan

• Leading a team of 34 direct and 20 indirect staff to various tasks associated with administrating and transactions management.
• Develop and implement policies and procedures to maintain compliance with regulatory financial service standards.
• Attaining Avg 97% of customer satisfaction rate in branch feedback surveys by delivering on time and high quality services
• Providing optimal assistance to customers for opening, checking and closing accounts.
• Increased branch revenue with deposit and investment growth of 150% in 2020, 35% in 2021 and 45% in 2022.
• Managing $4.5 million of credit portfolio with good liaison with borrowers.

Faisalabad District, Punjab, Pakistan

• Manage the delivery of customer first service excellence.
• Conduct monthly audit and inspection monitoring cash and draw limits and security guidelines.
• Ensure the team is focused on acquisition of new business and personal relationships and retention and expansion of existing relationships.
• Achieved 30% reduction in operating cost by streamlining workflows and implementing cost measures such as paperless transactions and energy efficient lighting.
• Successfully implemented a new workflow system “profile” that increased operational efficiency by 25% and reduced processing errors by 20%.
• Boosted customer satisfaction rate from 60% to 85% as measured by branch feedback surveys, by focusing on staff training, and addressing customers concerns in timely manner.

Faisalabad, Punjab, Pakistan

• Managed operations of buying/selling of foreign currencies, with direct supervision of Head Office Treasury Management of 30 team members in high pressure environment.
• Met multiple daily deadlines for processing of millions of dollar operations, ensuring proper routing, international settlements and statement rendering.
• Prepared analytical reports aimed at Treasury Management Group and Central Bank. Strict compliance with prudential regulations crafted by the central bank for banking.
• Remained Head of Export Department that included responsibilities like FAFB, Negotiation of Foreign Bills, Foreign Bills for Collection and Letter of Credit.

M. Phil, Business Administration And Management, 3.42

Activities and Societies: Time management, adaptability, eagerness to learn As an employee of NBP, I had the unique opportunity to pursue.

Mba Banking & Finance, Finance And Financial Management Services, A+

Activities and Societies: Table Tennis, Badminton, Cricket, I was diligent and forward thinking individual who fostered strong.

Bachelor Of Commerce - Bcom, Banking Law, Income Tax, Statistics, A

Activities and Societies: Cricket, Table Tennis In 2004, I graduated with distinction from the Punjab Group of Colleges, having completed.