Umar A. Email & Phone Number

Ashton-Under-Lyne, Gb

Ashton-Under-Lyne, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

•Overseen the completion & reviewing of employees’ timesheet against specific cost centres ensuring that such expenses were allocated correctly in accordance with set budgets.• Responsible for raising and processing purchase orders and invoices, using the Unit4 system, whiledocumenting the monthly claim review.•Compiled and gathered evidence required for audits, producing, and verifying samples in a timely andaccurate manner liaising with other finance teams, such as internal audit and payroll.•Managed the credit card and corporate travel documents while effectively maintaining the Credit Card log and verifying the supporting documents to ensure expenditure is appropriate and is effectively evidenced for recovery through the claims process,

Manchester, England, United Kingdom

•Engaged in providing audit & assurances on Government issued grant schemes, specifically the CultureRecovery Fund, which ranged from £50k to over £3million, with the aim of supporting businesses (Bars,Theatres, Museums) that suffered as a result of the COVID-19 National Lockdown.•Coordinated with the finance team to support the task of completing month end/period end journalpostings using both Oracle & SAP, while also performing bank reconciliations and producing invoices onbehalf of the Artsmark Scheme, to businesses that underspent on their allocated grant funding thusensuring only the correct amount was provided.•Often the first point of contact to the grantees & customers alike, ensuring that I communicate in a clearmanner to resolve any queries, while also invoicing customers to reclaim amounts of grant that wereunderspent

Manchester, England, United Kingdom

• Involved in the delivery of quality focussed statutory audits for clients that ranged from small owner-managed business, to AIM listed PLC companies, in a range of sectors (manufacturing, construction, finance & retail) with turnovers ranging from £20million to £100million.• Performed variety of audit procedures, such as completing analytical reviews, testing internal • Experienced in partaking in audits spanning from the planning stage right through to the completion stage,for which I was responsible in identifying accounting and auditing issues, while communicating this to the engagement manager and partners.• Managed client relationships through often being the first point of contact on multiple audits, while also attending several client meetings to gain a greater understanding of their organisations, thus building strong client relationships.• Extensive experience of using audit software, such as Viper to draw samples, and proficient Microsoftpackages, while also continuously developing my skills using accounting software such as Xero and SAGE

Ashton-Under-Lyne, England, United Kingdom

• This role involved addressing queries held by customers relating to their mobile/broadband products, all the while exceeding the business targets assigned to me. • Kept in the loop regarding the latest mobile/broadband news to ensure the correct information was given to customers. Thus, demonstrating my ability to constantly learn.• Worked in a fast-paced retail environment which saw over 150 customers a day – many of whom came with different issues that I had to solve there and then – This improved my problem-solving ability to think fast when on the spot.

Stockport, United Kingdom

The role involved retaining customers that were approaching the end of their contract. This was accomplished by managing conflicting priorities and building on the value of the product. This developed my ability to negotiate to reach a common ground.  Succeeded in hitting targets, be it sales relating to upselling products, save rate (number of customers recontracted) or achieving a customer satisfaction score (net promoter score of +90 / High CSAT Score) Fostered excellent communication skills working with customers over the telephone and via live chat, often dealing with multiple customers at a time, showcasing my capability to function under pressure.  Developed a strong working relationship with a close team of 10 members, even contributing ideas and creating resources to help the team.  Resolved customers’ queries regarding their Sky products, thus expanding my problem-solving abilities. Worked in fast paced environment that revolved around identifying and solving problems the customer may have had with their product, while also recommending Sky products that will improve the customers viewing, online and/or mobile experience.