Umar Azad Email & Phone Number

Pakistan

Islāmābād, Pakistan

Strategic Planning & Execution for country specific business and associated growth opportunities including challenges.Operational Management across all departments, ensuring efficient processes and adherence to company standards with compliance.Team Leadership & Development in order to build a scalable, flexible and high performing team with a positive organizational behavior and culture.Customer Experience to ensure the delivery of high-quality customer service and support.Financial Management by managing the country’s P&L, ensuring financial targets are met or exceeded while driving optimization and retaining overall cost effectiveness.Risk Management for business sustainability and lean overall footprint.

Islāmābād, Pakistan

Leading the Pre-Sales, Services Delivery, Customer Relationship and Team Development functions with the following main responsibilities:Develop and execute pre-sales strategies to identify and pursue opportunities.Collaborate with the sales team to understand customer needs and create compelling proposals and customized solutions.Evaluate the market as well as competitors to stay informed about industry trends and opportunities.Build and maintain strong relationships with key clients and partners.Lead the services delivery team to ensure the successful implementation and execution of projects.Oversee project planning, resource allocation, and project execution to meet customer expectations and timelines.Maintain high-quality standards and ensure that services are delivered efficiently and within budget.Financial management and experience of the projects to enable on-target completion.Collaborate with cross-functional teams, including product development, customer support, finance, and operations, to ensure seamless service delivery.Recruit, train, and develop a high-performing pre-sales and services delivery team.Set clear goals and performance expectations for team members.Foster a culture of collaboration, innovation, and continuous improvement.Build and maintain strong relationships with key customers and partners.Collaborate with the sales team to upsell and cross-sell additional services to existing customers.

Pakistan

Managing the Data Center Operations and allied infrastructure.ISO27001 Implementation & Services enablement.Business Continuity & Governance.Business Process Methodology.Technology Enhancements and Implementations.Data Centers infrastructure deployment and project executions.

Islamabad

Managing of Technology Operations for system related infrastructure for entire suite of Microsoft solutions including on-premises and cloudOperational Management and Customer service delivery for Public CloudContact Center Change Management & Business Process Re-engineeringContact Center services delivery and managementTeam management, planning and strategy alignment for operationsDevelopment, deployment and operations of the systems and allied servicesCross-functional and cross-domain collaboration for seamless integration, policies as well as security risk mitigation.

National Incubation Center - Islamabad

Islamabad

- HP Enterprise Services point of contact for Alcatel-Lucent Pakistan Account.- Ensuring efficient IT Infrastructure operations on 24/7/365 basis.- Coordination and reporting to HP Enterprise Services Asia Pacific and Europe Middle East Africa Teams.- Management of Outsourced Assets.- Service Delivery to ALU Pakistan in line with global SLA between HP & ALU.- Coordination and implementation of IT Transformation projects as part of the strategic co-sourcing alliance between HP & ALU.- Ensuring smooth transition of IT services from ALU to HP as part of the co-sourcing agreement.- Standardization and implementation of global best practices as per the HP model for ALU.- Coordination and Interaction with ALU Pakistan Management Team for understanding requirements and delivering required services.- Ensuring Team compliance to HP standards and processes.- Management of IT Helpdesk Team for ALU Pakistan Account.- Acting as Backup in absence of Middle East Services Delivery Manager.- Local Project Manager for all projects of ALU Pakistan Account.

Islamabad, Pakistan

- Member of the ALU Management Team as Head of the IT.- Management and evaluation of the overall IT Infrastructure of the company in order to meet the demands of Systems/Tools/IT Security for effective operations.- Management and Administration of Client/Server based Local Area Network with 500+ users ensuring high availability of all IT services.- Management and Administration of SAP-Business One ERP system.- System Administration of the Alcatel SAP R/3 ERP in coordination with the IT Team of Alcatel CIT, France.- Management and Operation of Blackberry Enterprise Server and associated user connections.- Administration of Windows 2000/2003 Servers and Exchange2003 for accounts creation, assigning rights and implementing security policies.- Ensuring the smooth operations of the MPLS Wide Area Network between Islamabad, Karachi and Singapore in order to maintain flow of secure data communication within the organization worldwide.- Local responsible for implementation of the global Alcatel-Lucent Information System Policy & Security guidelines set by Alcatel-Lucent Corporate IT Security Team.- Interact with ALNOC, SingTel, PTCL and ISP representatives on regular basis in order to maintain a working relationship.- Responsible for provisioning of RAS accounts and RAS secure tokens for users in coordination with Corporate IT Security teams.- Monitoring of Server Rooms to prevent unauthorized access, checking power, UPS and Fire alarms on regular basis.- Taking and securing daily server backups both on-site and off-site.- Member of Corporate IT team which carried out a risk analysis exercise for implementing Business Continuity and Disaster Recovery Planning.- Monitoring of the IT department functions to comply with Corporate IT Security policies and to ensure that networks and systems are updated with latest firewalls, Anti-Virus and system specific patches.

Islamabad, Pakistan

- Member of MIS Team for the IT Infrastructure of Alcatel Pakistan.- Installation, configuration and maintenance of PCs/Tools and Software in the Alcatel Pakistan LAN.- Managing the Help Desk by providing support to local + remote users in day to day operations and tools usage including SAP.- Ensure uninterrupted operation of the DXX based WAN link between Alcatel Pakistan (Islamabad) and Alcatel CIT (Cairo) and coordinate troubleshooting activities between Alcanet France and PTCL.- Provide technical advice and guidance to the Purchase Section and assistance during IT equipment evaluation.

Islamabad, Pakistan

- Team Leader for the Technical System Support Team reporting to Head of Department.- Coordination and follow up with the network and tool teams of Alcatel CIT France for LAN, Test Switches and other test bed equipment issues.- Implementation of security policies and network monitoring.- Supervise & coordinate activities with respect to the V-SAT / DXX WAN link between Alcatel Pakistan and Alcatel France.- Responsible for providing training to new engineers covering the Alcatel E10B digital switch, specific tools and simulators.- Represent the Support Team during Quality Audits conducted by Alcatel CIT + AFAQ (ISO9000 certified).

Islamabad, Pakistan

- Member of the Technical System Support Team.- System Administration for a heterogeneous UNIX/Windows NT based LAN/WAN Network consisting of over 50 users.- Maintain 5 independent test beds, including hardware upgrades and user assistance.- Prepare switch software based on the test bed configuration and handover to the user after loading/startup.- Manage PC based software tools & simulators.

Master Of Business Administration - Mba, Global Business Management

Bachelor’S Degree, Electrical And Electronics Engineering

High School, Fsc. (Pre-Engineering)

Activities and Societies: Football, Cricket, Electronics Hobby Club

Gce London O Levels, 8 Subjects Including Maths, Physics, Chemistry And Economics