Umar Aziz Email & Phone Number

United Kingdom

• Simply Plan It is the only Events Management Company in the West Midlands to be accredited by Birmingham City Council.
• I personally look after their Corporate Clients, resolve complaints and manage their premium events often singlehandedly.
• The responsibility of these higher end events rests on my shoulders, so working under pressure is something I have had to excel in, whilst never compromising on customer service and maintaining the highest levels of.
• I manage a team of 4 Sales Advisors, who make outbound calls to prospective suppliers and take inbound calls from customers.
• It is my responsibility to carry out one to one meetings with each staff member to go through their individual results from the previous week. After going through this, targets for the next week would be set.
• Also if there were any concerns, they would be addressed at this point.

• In this role I was responsible for managing a team of over 100 staff nationally. I received my first promotion after just 2 months and became a Manager within my first 6 months. My responsibilities included:
• Handling large amounts of money and gold on a daily basis, shortlisting/interviewing/recruiting/training/developing
• KPI and KRA figures on a one-to-one basis as well as building team morale and operational tasks, such as marketing and budget strategies. The company proudly became the biggest buyer of gold in Europe within my first.
• I have also been given specific staff members to deal with who have not been performing well and have successfully transformed them into top performers within weeks. I enjoy motivating my team members and helping to.