It Support Specialist
Platforms: Windows 10, Mac operating system, Net Ware ServersApplications: MS Office, Norton Internet Security, Bit defender Total Security, VMware, SymantecSOFTWARE: Any desk, Teamviewer, Veeam, , SentinelOne ,Microsoft Window DefenderTicketing system: Jira , ServicesDesk Manage engine, Remedy , Service NowITSM TOOLS: Service Now , Services desk,Manage Engine ( ITSM tool ), Jira incidents/service requestsIT Support: DHCP, DNS, AD ,Microsoft Endpoint Manager ,Microsoft Azure ,Microsoft Office 365 ,Microsoft Intuneserver window server 2010 and window server 2016 , Support level 1 , 2 and L3 , “inTune Endpoint Administration, SCCM, JamF Pro,Azure Active Directory (Microsoft 365) , MDAC, AVD/Windows365 virtualization, Autopilot, Windows,Mac ,OS expert”Microsoft Intune, Azure AD ,Device Management ,Endpoints Management solutions,VPNMicrosoft365 AdminCenter, TCP/IP, SSL,Window Servers2012,2016 , Zoom, Slack, wireless access points,VPN firewallStrong knowledge of LAN, WAN and VPN LANs / WANs / SANs, TCP / IP, VoIP, DNS ,DHCP, Wireless / VPNArchitecture Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers, virtualization(VMware/Hyper-V) Wi-Fi, PCs, CCTV,Windows OS and Mac OS ,M365 Suits (Office Defender) Microsoft Teams AdminCenter.Microsoft Office 365 including Outlook, Teams, SharePoint, and Zero Trust Security ,MDM intune,Cloudcomputing Azure,data storage technologies including NAS, SAN ,Microsoft Azure, Google WorkspaceHardware:iPads,iMacs,tablets,desktops,laptops,printers,scanners,projectors,pads&iMacs,IP Phones,Videosystem
