Umar Baker Email & Phone Number

Rotterdam, Zuid-Holland, Nederland

As an Operations Manager, I play a crucial role in supporting my team at Branch 47 and contributing to the company's success in achieving its goals and objectives. My responsibilities include overseeing the smooth and efficient operations of the warehouse. I provide leadership, supervision, and arrange training to department personnel, ensuring adherence to policies and procedures. Duties & Responsibilities:- Plan and coordinate manpower for office and warehouse operations.- Ensure daily operations align with company policies and procedures.- Participate in team member hiring processes.- Supervise the handling and storage of freight, product, and supplies, including import and export operations.- Instruct staff to meet delivery schedules and maintain documentation in compliance with requirements.- Maintain strict inventory control and proper documentation.- Develop and enforce security and safety policies.- Oversee and support a team of warehouse employees through training and coaching.- Foster effective communication among management, customer service, and staff.- Promote safe warehouse procedures and recommend improvements.- Maintain a neat, orderly, and efficient warehouse.- Fulfill other warehousing management related duties as required.

Rotterdam, Zuid-Holland, Nederland

During my tenure as Assistant Manager (Office) at Nippon Express Nederland B.V, I excelled in optimizing office operations. I created and distributed work instructions, ensuring adherence to procedures. My role involved managing workload distribution, maintaining quality standards, addressing complaints, and overseeing shipment documentation. I also played a vital role in KPI reporting, conducted performance reviews, and effectively communicated with both internal and external stakeholders.Duties and Responsibilities:- Created and distributed office work instructions.- Ensured compliance with office procedures.- Managed workload distribution and quality control.- Addressed and resolved customer complaints.- Oversaw shipment documentation.- Produced KPI reports and shared them with internal and external stakeholders.- Conducted performance reviews for office staff.- Maintained effective communication with customers and other departments.- Collaborated with the Sr. Manager to update and improve departmental processes.

Maasvlakte

As a dedicated Key User at Canon Logistics Division (CLD), I specialize in identifying opportunities for streamlining business processes and achieving cost savings. My role involves data collection and analysis for operational enhancements, offering structural solutions to address issues. I ensure optimal warehouse layouts and write detailed IT specifications, plan, and conduct UAT testing, provide staff training, and collaborate with customers and employees to improve operational efficiency and productivity. Serving as a liaison between IT and department end-users is also a vital aspect of my role.Duties and Responsibilities:- Identify opportunities to enhance business processes and reduce costs.- Collect and analyze data to drive operational improvements.- Solve issues and provide structural solutions to support operations.- Maintain efficient warehouse layouts.- Develop precise IT specifications for system enhancements.- Plan, organize, and conduct UAT testing, including staff training.- Collaborate with customers on operational improvements.- Work with employees to boost efficiency, productivity, and processes.- Act as a bridge between IT and department end-users, ensuring effective communication and improvements.

Rotterdam En Omgeving, Nederland

During my tenure as Assistant Manager, I excelled in creating departmental work instructions, distributing them to my team, and ensuring adherence to procedures. I effectively managed workload distribution and quality control, addressed complaints, and handled shipment documentation. As a communication liaison with customers, I delivered timely and accurate information. Additionally, I played a vital role in KPI reporting, conducted performance reviews, and maintained departmental matters.Duties and Responsibilities:- Created departmental work instructions.- Distributed work instructions to team members.- Ensured the currency of departmental procedures.- Implemented, explained, and enforced procedures.- Followed and executed general organizational procedures.- Managed workload distribution among team members.- Monitored the work of reporting employees.- Handled and resolved complaints.- Managed shipment documentation.- Informed the Manager Shipping Administration about damages, complaints, and issues.- Kept the Manager Shipping Administration updated on departmental matters.- Served as a communication point for internal and external customers.- Produced KPI reports and shared them with both internal and external stakeholders.- Communicated relevant departmental matters to the Manager.- Conducted performance and appraisal reviews with reporting team members.

Maasvlakte

In my role as Chief Inbound, I effectively managed inbound administration, oversaw warehouse operations, and ensured a well-organized container schedule. I handled all shipment-related documentation, produced operational reports for management, and ensured ISO compliance. Additionally, I facilitated various administrative processes to benefit the quality department while maintaining customer relationships.Duties and Responsibilities:- Ensured accurate inbound administration.- Effectively managed warehouse operations.- Maintained a well-organized container schedule.- Handled all documents accompanying shipments.- Prepared operational reports for management.- Ensured compliance with ISO-related procedures.- Facilitated other administrative processes beneficial to the quality department.- Ensured department continuity and quality.- Maintained customer relationships.

Maasvlakte

Operational Support System: The role of operational support system is to efficiently process business transaction, control industrial process support enterprise communication and update corporate database. The Information system generally deals with the support of business operations known as operation support system produces a variety of information product for external and internal use, DUTIES • Add new systems to manage new business and operations challenges• New flows to support new services, networks and devices, client programmability• Offer rapid, new competitive services• Lower anticipated operations costs• Upgrade network without impacting service delivery to customers• Eliminate gaps in mission-critical systems• Testing of new network elements, testing of virtual connections/services,• Prepares and distributes reports• Proactively establish and maintain effective working team relationships with all support department • Assist in processing and replenishing and monitoring floor stock • Build trust, value other communicate effectively.

Rotterdam En Omgeving, Nederland

A customer service interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses.DUTIES & RESPONSIBILITES- Listen and respond to customers’ needs and concerns- Provide information about products and services- Handle returns or complaints- Record details of customer contacts and actions taken- Research answers or solutions as needed- Prepare delivery and pricing information- Maintain the customer’s database- Coordinate and communicate with company’s internal departments - Interact with the customers, providing feedbacks and solutions Customer service representatives need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns. They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.

Maasvlakte

The QAD Coordinator is responsible for maintaining a high level of inventory accuracy and integrity within the facility. This role will serve to maximize space utilization as defined by operating. The QAD Coordinator will also monitor inventory levels and product movement. This position will control/isolate non-conforming product as defined by local work instructions and in conformance with client expectations and UTi quality standards. The QAD Coordinator will also be responsible for ensuring a conforming product mix, facilitating efficient order fulfillment, and contributing to a safe and orderly working environment.SPECIFIC DUTIES AND RESPONSIBILITES:Monitoring and controlling inventory integrity.Maintaining product identification and location program.Researching inventory discrepancies and making necessary corrections.Tracking, and reporting non-conforming product.Resolving inventory problems in a timely manner.Documenting and controlling aged & damaged product.Coordinate and Integrate efforts across operational departments to enhance inventory accuracy.Regularly training site staff in proper inventory control techniques and practices.