• Live chat support via website.• Responding promptly to customer inquiries, while maintaining a positive, empathetic, and professional attitude to ensure customer satisfaction. • Communicating with customers through various channels such as email & live chat.• Acknowledging and successfully resolving customer complaints via thorough product and company knowledge. • Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions,… Show more • Live chat support via website.• Responding promptly to customer inquiries, while maintaining a positive, empathetic, and professional attitude to ensure customer satisfaction. • Communicating with customers through various channels such as email & live chat.• Acknowledging and successfully resolving customer complaints via thorough product and company knowledge. • Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating, coordinating, and supporting other colleagues/departments as per management decisions.• Adhering to and executing all tasks/requests instructed by reporting managers.• Following communication procedures, guidelines, and policies.• Following the organization's SOPs and ensuring to achieve all related KPIs & SLAs• Training and Mentoring new employees. Show less

• Assisted to carry out email marketing campaigns• Identified and reached out to clients via cold calling, and emails.• Monitored social media performance to report to clients• Assisted in content ideation and creation for clients