Operation Head
Current•As an accountable and strategic-minded Operations Head, I have consistently driven the development and execution of comprehensive strategic plans to achieve short, medium, and long-term objectives. I have successfully restructured organizational roles, optimizing operations and human resource allocation for maximum efficiency.•A key aspect of my role has been the development, establishment and implementation of Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to ensure quality governance and facilitate continuous process improvement.•With a strong negotiation acumen, I have successfully managed contracts, striking the perfect balance between value and risk. I have played a pivotal role in establishing and implementing company policies, goals, objectives, and procedures, fostering a cohesive and forward-thinking organizational culture.•To drive informed decision-making, I have created, managed, and analyzed performance data and other relevant information, providing valuable insights to enhance operational efficiency and drive growth. Continuous planning of capacity and capability has been a priority, ensuring the organization is well-prepared for future demands.