Quality Management, BQM Management, Shrinkage Management, Attrition Management, Team Management, Reporting, RCA

• Delivered measurable improvements to the prospect journey and experience, through website re-structure and product enhancement.• Responsible for generating online sales through right strategies like upselling, cross-selling etc• Responsible for increasing sales online and offline.• Developed user survey to understand the needs of the traffic.• Derived the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and… Show more • Delivered measurable improvements to the prospect journey and experience, through website re-structure and product enhancement.• Responsible for generating online sales through right strategies like upselling, cross-selling etc• Responsible for increasing sales online and offline.• Developed user survey to understand the needs of the traffic.• Derived the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.• Contribute towards Web Analytics.• Closely worked with the respective teams to ensure right product & pricing mix to drive revenue.• Responsible for Online Customer Engagement, Brand Management & Promotions.• Assisted in drafting both creative and contextual communication for marketing activities.• Developed and executed conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.• Optimized funnels to increase the inquiries, which helps to close the inbound leads.• Used various tools to achieve the CRO goals for e.g. Google Analytics, Optimizely, Hotjar.• Responsible to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like the product page, Signup page etc.• Partnered with the marketing team, Technology, the UX, and design team, to achieve revenue goals.• Responsible for all incoming leads, determining the best way of establishing contact with the client to establish their needs and present an appropriate corporate solution.• Provided input in regards to pricing aligned with particular market conditions• Attended public relations activities and community events in liaison to generate more leads and convert them.• Identified business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.• Pitched in for our products by establishing contact and developed relationships with prospects as per need. Show less

Scheduling meetings with Strategic Heads/Business Heads/CXO levels of various companies to get insights on their fraud monitoring plans and provide Quatrro`s fraud management solutions accordingly.Interacting with CXO level management by providing live product demo of Quatrro`s human intelligence and converting into sales.Responsible for actively consulting prospects on their needs and providing tailor made solutions with rate arbitrage.Responsible for creating business… Show more Scheduling meetings with Strategic Heads/Business Heads/CXO levels of various companies to get insights on their fraud monitoring plans and provide Quatrro`s fraud management solutions accordingly.Interacting with CXO level management by providing live product demo of Quatrro`s human intelligence and converting into sales.Responsible for actively consulting prospects on their needs and providing tailor made solutions with rate arbitrage.Responsible for creating business through cold call prospecting and professional networking, responsible for establishing introductory meeting, presenting company and service capabilities, identifying pain points and tracking opportunities and closing the sale. Encouraging and showcasing the benefits of the product to streamline banks fraud management system.Building strong relationship with prospects by initiating proposal and closing the opportunities into sales.Responsible for extensive market research both primary & secondaryPerform Competitive Intelligence by collecting and analyzing wide mass of data about clients and competitorsMaintain and track weekly reports and presentations to support strategic management decisionsDirectly responsible for Lead generation whilst performing B2B cold calls & following up with clients over emailsValidate the market conditions & Identify the potential leads from the contact map of targeted organizationsMentoring and guiding new team members & responsible for assigning them tasks basis their skill set Be 100% aligned with the business expectations and timeliness of the workResponsible for keeping a track of all the relevant webinars and reports to keep the management abreast with all the action happening across Banking & Financial SectorResponsible in providing support to the Business Development Team basis research and data analytics Show less

* Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities.* Processed new hire paperwork.* Posted employment opportunities with various employment websites.* Delivered employee orientation and training.* Negotiated and extended offers with a proven track record of closing talent in a highly competitive marketplace* Fostered solid relationships internally and externally to identify strategic hiring opportunitiesProvided… Show more * Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities.* Processed new hire paperwork.* Posted employment opportunities with various employment websites.* Delivered employee orientation and training.* Negotiated and extended offers with a proven track record of closing talent in a highly competitive marketplace* Fostered solid relationships internally and externally to identify strategic hiring opportunitiesProvided program evaluation & communicated results to management staff.* Partnered with senior management to develop and implemented a culture change initiative which supported the core values of the organization.dentified potential sources for recruiting staff (i.e. job fairs, community organizations, advocacy groups, military transition centers, vocational/technical schools, colleges and universities, and governmental agencies, marine for life, open houses.* Planned and managed human resources sponsored events and exhibits* Developed and implemented creative and cost effective human resource events that increased employee satisfaction and morale.* Sourcing through LinkedIn, CareerBuilder, Indeed, Naukri and Monster to search for qualified candidates* Organized and updated data in Excel and Word.* Assisted in the recruiting process, including pre-screening/interviewing candidates for select clients, completed pre-screen checks, interview forms and reference checks, and assisting with orientation documents Show less

* Lead the pilot process of Outbound sales for TSG and made it successful.* Reported directly to the General Manager of the Process & Over achieved the targets.* Managed the entire outbound team.* Guiding & mentoring the new team members.* Responsible for delivering daily sales target.

* Over acheived Monthly Targets* Resolved customer complaints and concerns with strong verbal and negotiation skills.* Displayed courtesy and strong interpersonal skills with all customer interactions.* Maintained composure and patience in face of difficult customer.* Exceeded utilization standard (90%) with 100% utilization each month.* Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.* Trained with… Show more * Over acheived Monthly Targets* Resolved customer complaints and concerns with strong verbal and negotiation skills.* Displayed courtesy and strong interpersonal skills with all customer interactions.* Maintained composure and patience in face of difficult customer.* Exceeded utilization standard (90%) with 100% utilization each month.* Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.* Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.* Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems. Show less

* Maintained goals by meeting customer satisfaction, call times and upgrading of services* Multitasked in calls by speaking to customers and recording concerns in operating systems* Encouraged customers to try new products offered by [company name]* Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed* Retained customer with excellent customer services and offering discounts when trying new products* Assisted… Show more * Maintained goals by meeting customer satisfaction, call times and upgrading of services* Multitasked in calls by speaking to customers and recording concerns in operating systems* Encouraged customers to try new products offered by [company name]* Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed* Retained customer with excellent customer services and offering discounts when trying new products* Assisted customers with little to no supervision* Worked in both a group setting and independently* Regularly contacted and established relations with client base to identify and resolve software and hardware issues* Created and maintained internal documents including customer accounts, training manuals, and product lists* Taking care of customer queries from US for their Mobile phone related issues(Reach Out Wireless) Show less

* Taking care of Sales,Billing issue, Bill Payment & overall store work.* Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.* Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.* Provide accurate product information and serving as a knowledgeable resource to customer.* Meet and exceed monthly performance objectives including call… Show more * Taking care of Sales,Billing issue, Bill Payment & overall store work.* Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.* Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.* Provide accurate product information and serving as a knowledgeable resource to customer.* Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence.* Created and Maintained the customer care training manual, trained new employees* Lead 12 representatives as Communication and sales Captain.* Acted as a main point for the Store.* Collaborated with the sales team to close deals by endorsing the company's customer service program.* Used proficient persuasion skills to entice existing customers to purchase new products and services.* Evenly distributed assignments among the team daily* Evaluated the daily work load for each individual* Prepared and maintained productivity reports and spreadsheets Show less